Security Officer

UniTrust Protection Services (UK) Ltd; Brixton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A prominent security services provider is seeking a Security Officer for its Brixton location. The role involves delivering exceptional customer service, maintaining security protocols, and ensuring the safety of premises and individuals. Applicants should be communicative, trustworthy, and possess a valid SIA frontline security licence. This position offers competitive pay and various employee benefits that promote career growth.

Benefits

Competitive wage

Pension scheme

Life assurance

Company Sick Pay

Career progression opportunities

Employee Recognition Awards

Qualifications

• Strong awareness of security threats in the current environment.
• Ability to multi-task and prioritize to solve problems.
• Flexibility regarding working practices and hours.

Responsibilities

• Deliver outstanding customer service to staff and visitors.
• Check identity and credentials of staff, contractors, and visitors.
• Respond effectively to alarms and potential threats.

Skills

Excellent communication skills

Reliable, trustworthy and punctual

Resilient and calm under pressure

Physically able to conduct responsibilities

Computer literate

Valid SIA frontline security licence

Job description

Job Title: Security Officer

Location: Brixton

Rate: £13.85 per hour

Contracted Hours: Avg 42 hours per week on a shift basis

In return, you will receive highly competitive hourly rates subject to the sites you will work across.

What’s in it for you?

• In return as our Secutiy Officer we offer the below salary and benefits.
• A competitive wage
• Pension scheme
• Excellent benefits which include Life assurance equivalent 1 x annual salary, Personal Accident Cover
• Length of service awards
• Employee Recognition Awards
• Tech scheme and Cycle to work scheme
• Company Sick Pay
• Company advances and loans
• Career progression: training and development opportunities
• Diverse and inclusive working environment

Role

Working within the heart of Brixton at a vibrant and unique location, you will provide security services for a multi‑tenant and multi‑use site. You will support the delivery of a truly exceptional customer journey for both staff and visitors. To achieve this, you will be/become well‑versed in the processes and practices of a security professional. Excellence in customer service will be at the heart of the role. You will be part of a well‑drilled security operation.

Responsibilities

• Deliver outstanding customer service to staff and visitors. This is a fundamental aspect of the role.
• Take an active interest in, and give commitment to the client and tenants.
• Be flexible and adaptable to all tasks or challenges.
• Be highly presentable, accountable; take responsibility and ownership for any tasks identified or allocated.
• Ensure all contact, be it internal or external; by telephone, face to face or any other medium; is clear, courteous, polite, professional and respectful.
• Appropriate use of CCTV/access control and any other electronic management system, and completion of reports and documentation in a timely fashion.
• Be familiar with all Security and Emergency procedures on site and assist in the facilitation of their safe execution and practice. There may also be a need to become a fire marshal and first aider if applicable all training will be provided.
• All Assignment Instructions / Operations Manual or Standard Operating Procedures are to be reviewed, understood and followed.
• To complete any other reasonable task as instructed by your line manager or other Senior Manager, either Unitrust or at the request of the client and/or tenants.
• To act with integrity and in the best interests of the company in a safe, compliant and ethical manner.
• To be resilient to working in the most sensitive environments, dealing with any conflict with a respectful and empathic approach at all times.

Security Specific Responsibilities

• Welcome and assist staff, clients, tenants and visitors to the premises in a warm and courteous fashion maintaining excellence as a standard throughout the customer journey.
• Ensuring that no unauthorised persons are permitted in prohibited areas.
• Check identity and credentials of staff, contractors and visitors where required. Work with all colleagues to ensure the integrity of security on the site.
• Early identification and mitigation of any threats to persons, premises or property, escalating where appropriate to do so.
• Have an outstanding knowledge of the premises (inside and external) and able to assist staff, clients, tenants and visitors with their queries.
• Respond to alarms.
• Key control.
• Record details of any suspected criminal activity on the premises (internal and external); commencing investigative procedures prior to onward reporting where necessary.
• Develop and maintain positive interactive relationships with all staff, visitors, tenants, service providers and clients.
• Have good knowledge of the local area to be able to answer queries regarding local transport links or services in the area for example.
• Building patrols. Patrolling internal and external areas of the assignment checking for good housekeeping, building faults or health and safety issues.

Essential Skills

• Excellent communication skills.
• Reliable, trustworthy and punctual.
• Resilient and calm under pressure with the ability to multi‑task and prioritise to help solve problems and overcome challenges.
• Physically able to conduct all responsibilities associated with the roles documented.
• Ability to work to instruction and on your own initiative where required.
• Computer literate and confident with the use of Microsoft Office programmes.
• Demonstrate an awareness of security threats which remain relevant and up to date in the context of the current environment.
• Flexibility in regard to working practices, hours and responsibilities.
• Valid SIA frontline security licence.

Don’t miss out on this fantastic opportunity to join our team as a Security Officer! Unitrust is an Equal Opportunities employer and welcome applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity. Please note, any job offered is subject to satisfactory pre‑employment and five year work history security vetting checks according to BS 7858:20