Security & Front-of-House Lead - Customer Experience

Dardan Security; Cambridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading security firm in Cambridge is seeking a dedicated Security Concierge to deliver exceptional customer service. Responsibilities include safeguarding the premises, maintaining meeting environments, and managing the concierge team's operations. The ideal candidate must have a valid SIA Licence and strong leadership skills. Full in-house training will be provided, along with a competitive salary starting from £15 per hour and various benefits, including 28 days paid holiday.

Benefits

Unlimited training and opportunities to progress

Access to a 24/7 employee wellbeing support line

Virtual GP Service

Qualifications

• Valid SIA Licence is required.
• Leadership and management skills are essential.
• Desirable to have a valid CCTV Licence.
• Must have the right to work in the UK with a five-year checkable history.
• Passionate about creating an exceptional customer experience.

Responsibilities

• Safeguard people, property, and reputation following security procedures.
• Deliver outstanding concierge service and maintain meeting rooms.
• Monitor and manage CCTV for the premises.

Skills

Valid SIA Licence

Leadership and Management skills

Knowledge of MS packages (Excel, Word, Outlook)

Punctual and reliable

Highly presentable

Tools

CCTV

Job description

A leading security firm in Cambridge is seeking a dedicated Security Concierge to deliver exceptional customer service. Responsibilities include safeguarding the premises, maintaining meeting environments, and managing the concierge team's operations. The ideal candidate must have a valid SIA Licence and strong leadership skills. Full in-house training will be provided, along with a competitive salary starting from £15 per hour and various benefits, including 28 days paid holiday.