Security Contract Manager - Grand Arcade - Cambridge - CB3

Dardan Security; Cambridge; On-site; GBP 47,000; Full time

Job summary

A specialist security company in Cambridge seeks a Contract Manager to oversee security operations and enhance client relations. The ideal candidate will have extensive experience in retail and corporate security, exceptional leadership skills, and a valid SIA license. Responsibilities include staff recruitment, managing security risks, and ensuring compliance with operational procedures. This role offers a competitive salary of £46,800 plus benefits, with a strong emphasis on service excellence.

Benefits

On-site free parking

28 days paid holiday

Access to a 24/7 employee wellbeing support line

Qualifications

• Excellent verbal and writing communication skills are essential.
• Must possess a passion for service excellence.
• Detail-oriented with strong organizational skills.

Responsibilities

• Manage all physical security risks against people, property, and reputation.
• Conduct risk assessments and implement management processes.
• Lead recruitment and development of staff for high service levels.

Skills

Full understanding of corporate and retail security

Exceptional leadership and management skills

Valid SIA license, including a CCTV license

Problem solver with the ability to develop solutions quickly and ethically

Strong team building and motivational skills

Tools

Microsoft Office programmes

CCTV monitoring systems

Access control systems

Job description

About us

Dardan have a wealth of experience in delivering smart security solutions that go beyond safeguarding buildings, property, and staff. We combine the best in technology, mobile services, physical guarding, and consultancy.

Our mission

Be ethical, be authentic, be agile and be smart. We do our best and then do a little bit more, every time.

Our Vision

To be a trusted partner for Security solutions through intelligence, innovation, and influence.

Reward and Benefits

• On-site free parking
• £46,800 per annum
• 50 hours per week
• Monday - Friday, with flexibility to work weekends on occasion
• 28 days paid holiday
• Recognition rewards
• Cashback medical healthcare option
• Access to a 24/7 employee wellbeing support line and EAP
• Virtual GP Service

The Opportunity

As a Contract Manager, you will report into our Head of Operations and will be vital to the successful delivery of day to day running of security operations on-site. Your primary role will be to build a successful relationship with the client (and key stakeholders) to ensure that an outstanding level of service is delivered to the highest standard at the agreed cost. Through developing a ‘one team’ approach across the site, you will drive an efficient and professional work ethic and demonstrate Dardan’s and our Client’s values through your own behaviour. You will be responsible for the recruitment, training and development of the team.

You will be passionate about delivering exceptional client and guest experience through recruitment and development of staff to achieve the highest levels of service, safety and presentation.

Your duties include (but are not limited to):

• Manage all physical security risks against people, property, information, and reputation in line with Grand Arcade Estate Policy
• Ensure contract is run in tandem and to specified operational procedures, including the oversight and delivery of Assignment Instructions
• Conduct Dardan Security risk assessments, investigations and implement new management ideas and processes to achieve goals and objectives
• Deliver and set KPIs in the following areas: recruitment, training, annual leave requests, staff leadership and development opportunities
• Lead on recruitment, including interviewing and onboarding of staff – core and relief
• Manage HR issues and employees in line with the Company procedures to the appropriate level (uniform, holiday requests, SIA licensing, appraisals, sickness/absence, rostering, pay queries and staff welfare)
• Motivate the team to achieve full potential; utilising appraisals, 360 feedback and in the moment management
• Address any issues and complaints in an effective and diplomatic manner, leading by example
• Be the first point of contact for many internal stakeholders- ensuring the smooth daily operations of the site in line with AI’s and SOP’s
• Attend Client meetings, delivering data led solutions and innovation
• Monitor, review and embed the creation of Security Processes on-site
• Ensure that all Health and Safety and Environmental procedures are followed and work with Systems/Operations Specialist to maintain a secure working environment

Essential Skills and Experience

• Full understanding of corporate and retail security
• Highly refined verbal and writing communication skills
• Exceptional leadership and management skills
• Valid SIA license, including a CCTV license
• Passion for service excellence
• Problem solver with the ability to develop solutions quickly and ethically
• Strong team building and motivational skills
• Good organisational skills, ability to complete tasks quickly and effectively
• Detail oriented and comfortable working in a fast-paced environment
• Professional integrity, trustworthiness
• Ability to make immediate and effective operational decisions
• Computer literate and confident with the use of Microsoft Office programmes
• Experience and wide understanding of CCTV monitoring, access control systems and incident response

We are Dardan

Dardan is a people focused, privately owned specialist security company. We choose our employees carefully and value them greatly. We know that our people are our greatest asset and as such we invest in their development. A career with us means joining an ACS Pacesetter & a company listed on Infologue’s “One to Watch”.

Diversity, Inclusion and Equality

At Dardan, we are committed to building a workforce of talented, intuitive, and ethical professionals. We do this through attracting and retaining a diverse group of people and encourage an inclusive environment for us and our clients.

We hire the best people available and have a continuously evolving culture where everybody is celebrated and respected, which we believe is critical for fostering innovation and collaboration. We recognise the strength in growing a workforce that encourages different ideas in line with our shared values.

Click on the icons to follow our social media pages and keep up to date on the latest from Dardan!