Second-Line Network Engineer — Incident & Networking Expert

Cdw; Peterborough; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading multi-brand IT solutions provider in Peterborough is seeking a 2nd Line Network Engineer responsible for providing technical support and assistance to customers. The ideal candidate will have 2-3 years of experience in a similar SLA-driven support role and strong knowledge of Cisco technologies, Fortinet, and other networking tools. This position requires problem-solving skills and the ability to work collaboratively with teams to ensure smooth operations. This role offers a rotating shift pattern and opportunities for professional development.

Qualifications

• 2-3 years of experience in a similar SLA-driven support role.
• Extensive knowledge working within a Cisco Switch/Router environment.
• Good level of knowledge/experience in various networking technologies.

Responsibilities

• Investigate and resolve technical issues escalated from 1st line support.
• Collaborate with 3rd line support to solve critical issues.
• Provide technical assistance for new customer transitions.

Skills

Cisco knowledge

Fortinet

Checkpoint

Palo Alto

AWS

Azure

Tools

Fortinet

Cisco Meraki

HP Aruba

Job description

A leading multi-brand IT solutions provider in Peterborough is seeking a 2nd Line Network Engineer responsible for providing technical support and assistance to customers. The ideal candidate will have 2-3 years of experience in a similar SLA-driven support role and strong knowledge of Cisco technologies, Fortinet, and other networking tools. This position requires problem-solving skills and the ability to work collaboratively with teams to ensure smooth operations. This role offers a rotating shift pattern and opportunities for professional development.