Second-Line IT Support Specialist | Windows & Mac

IT Zero Ltd; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A UK-based IT support firm is seeking a motivated second-line IT support professional to join their team. The ideal candidate will provide technical support for IT infrastructure, resolve issues via various communication channels, and ensure user satisfaction. Knowledge in Windows and Mac OS systems, alongside experience with ticketing systems, is essential. This role offers a dynamic work environment where you can grow your technical expertise and contribute to user success.

Qualifications

• Previous experience in a similar role providing technical support to end-users.
• Strong knowledge of IT infrastructure components.
• Familiarity with Azure AD, Intune, and Microsoft Entra.

Responsibilities

• Provide first and second-line technical support to end-users for IT infrastructure.
• Troubleshoot and resolve user problems via phone, email, or remote access tools.
• Document and track all support requests using ticketing systems.

Skills

Technical support

Hardware troubleshooting

Software installation

Networking protocols

User management

Tools

ServiceNow

Jira

SCCM

Job description

A UK-based IT support firm is seeking a motivated second-line IT support professional to join their team. The ideal candidate will provide technical support for IT infrastructure, resolve issues via various communication channels, and ensure user satisfaction. Knowledge in Windows and Mac OS systems, alongside experience with ticketing systems, is essential. This role offers a dynamic work environment where you can grow your technical expertise and contribute to user success.