Seasonal Holiday Support Advisor – Customer Care

easyJet Airline Company PLC; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading airline company in the UK is seeking a Customer Support Advisor to join their Holidays Operations Centre in Luton. This role involves providing exceptional customer care, resolving queries, and assisting in emergency situations. The ideal candidate will have customer service experience, strong communication skills, and the ability to handle stress. This seasonal role comes with a competitive salary and a benefits package including discounted flights and private medical cover.

Benefits

Company-wide bonus scheme

Private medical cover

5% pension contribution

Discounted flights

Annual holiday vouchers

Flexible benefits

Qualifications

• Experience in a fast-paced customer-facing environment.
• Comfortable handling a high volume of calls.
• Ability to work shifts and adapt to a seasonal contract.

Responsibilities

• Provide exceptional customer care on in-bound calls.
• Resolve queries and complaints while assisting in emergencies.
• Support customers during their holiday experience with tailored assistance.

Skills

Excellent communication skills

Ability to handle stress

Experience in customer service

Fluency in English

Job description

A leading airline company in the UK is seeking a Customer Support Advisor to join their Holidays Operations Centre in Luton. This role involves providing exceptional customer care, resolving queries, and assisting in emergency situations. The ideal candidate will have customer service experience, strong communication skills, and the ability to handle stress. This seasonal role comes with a competitive salary and a benefits package including discounted flights and private medical cover.