SCUK Fleet Operations Executive (12 month FTC)

ISBAN - Grupo Santander; Milton Keynes, Newport Pagnell; Hybrid; GBP 24,000 - 26,000; Full time

Job summary

A leading motor finance company is seeking a Fleet Operations Executive to manage customer vehicle fleets and assist in operational tasks. This role includes monitoring emails, customer interactions, and maintaining accurate records. Ideal candidates will demonstrate customer service experience, strong negotiation skills, and attention to detail. The position offers a competitive salary between £24,500 - £26,000 and hybrid working arrangements after a training period in the office.

Benefits

25 days holiday plus bank holidays

Annual bonus based on performance

£500 flexible benefit allowance

Generous pension contributions

Gym passes at reduced rate

Qualifications

• Strong negotiation skills and tenacity when negotiating for a pre-determined outcome.
• Attention to detail along with sound numeracy skills.
• Ability to work under pressure with confidence in decision making.

Responsibilities

• Monitoring departmental emails and ensuring timely responses.
• Producing reports and maintaining customer enquiries.
• Assisting with processing payments and managing traffic fines.

Skills

Customer services experience

Attention to detail

Strong negotiation skills

Computer Literacy

Confident telephone manner

Ability to work under pressure

Tools

MS Office (Word, Excel, Outlook)

Job description

SCUK Fleet Operations Executive (12 month FTC) page is loaded## SCUK Fleet Operations Executive (12 month FTC)locations: Milton Keynestime type: Full timeposted on: Posted Todayjob requisition id: Req1517602SCUK Fleet Operations Executive (12 month FTC)Country: United KingdomSantander Consumer Finance is one of the UK’s Leading Motor Finance companies and we are currently looking for an organised **Fleet Operations Executive** to join our team in the Newport Pagnell & Milton Keynes office on a 12 month Fixed Term Contract.In this busy role you will be tasked with completing administrative tasks and services to ensure the efficient management of a business customer’s vehicle fleet or an individual customers car.Typical daily tasks will include processing incoming post, fines and email enquiries, V5 management, parking permits, travel abroad documentation and invoice processing to ensure compliance with UK regulation, as well as maintaining accurate records and providing support to our customers, and internal teams/other areas of the business. You will also be responsible for the defleet process experience and will assist with the arrangement of the collection of the car and the end of contract billing.**Please note this role is a hybrid role with at least 3 days a week in the Newport Pagnell office for the first 6 months, after this time you will move to working in the Milton Keynes office.****Responsibilities:*** Monitoring departmental emails ascertaining that all are actioned and responded to in a timely and efficient manner keeping to KPI’s* Answering calls received and dealing with enquiries in a timely and efficient manner* Ensuring that accurate records are maintained using a combination of fleet systems* Carrying out a variety of fleet operational activities* Producing reports and management information* Managing customer enquiries* Support the fleet being road legal (Parking and Fine Management, Recalls, Taxing, Cherished Plate transfers, Travel Documents)* Competent filing and organization to keeping the department shipshape. Whilst ascertaining archiving rotation is being maintained to high calibre* Handling of company parking and traffic fines, making amendments to processes as agreed by CRM and clients. Ensuring KPI’s are on track* Attending of court to sign statutory declarations or supporting of justice summons* Updating and maintaining client contacts for appropriate processes* Preparation of invoices and paperwork* Assisting with the drafting and implementation of effective policies and processes regarding fleet operations* Sending and maintaining monthly reporting requirements adhering to KPI’s* Updating and maintain spreadsheets* Assisting with the processing of payments* Assisting our Third-Party supplier with the arrangement of the collection of the vehicle* Preparing end of contract billing**We’re looking for people who have:*** Previous collections experience (preferred not essential)* Customer services experience* Strong negotiation skills, and tenacity when negotiating for a pre-determined outcome* An understanding of the importance of discretion/professionalism when dealing with sensitive financial matters* A confident telephone manner* Attention to detail as well as sound numeracy skills* Ability to work under pressure* Confidence in decision making* Computer Literacy/MS office skills (including Outlook/Excel/Word etc)* A persuasive, persistent and self-motivated attitude**We have a range of benefits available which include:*** Competitive salary of £24,500 - £26,000 (dependent on skills & experience)* 25 days holiday per annum, plus bank holidays* Annual bonus based on personal and company performance* £500 flexible benefit allowance* Generous pension contributions* Employee assistance programme* Sharesave scheme* Gym passes at a reduced rate for 3,000 gyms, leisure centres etc**Other things you need to know:*** The hours for this post are 09:00-17:00 across Monday to Friday* The company induction is mandatory and will be held for one day in our Redhill, Surrey office (travel expenses will be covered)* You will be required to work full time in the office during your training period until you are at the required standard to start working on a hybrid basis (this will be line managers discretion)**Inclusion**At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.**What are the next steps:**If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.[](blob:https://santander.wd3.myworkdayjobs.com/74e90306-64cd-451b-9310-cbcc4c436cd7)0:00 / 1:01