Retail Catering Assistant

NHS; Tees Valley; On-site; GBP 18,000 - 22,000; Part time

Job summary

A leading healthcare organization in the UK is seeking a Retail Catering Assistant at the University Hospital North Durham. The position focuses on delivering high-quality customer service while managing catering operations, ensuring cleanliness, and maintaining food safety standards. Applicants should possess catering experience, strong communication skills, and a commitment to customer care. The role may require flexible shift work, offering exposure to various catering responsibilities in a dynamic hospital environment.

Benefits

Access to a pension scheme

Night Shift Working Allowances

Bank Holiday Working Allowances

Qualifications

• Previous catering experience in a fast-paced environment.
• Capable of demonstrating a can-do attitude.
• Ability to work shifts and weekends.

Responsibilities

• Assist in the service of beverages and food items.
• Manage cleaning duties in accordance with departmental specifications.
• Log food and fridge temperatures as per departmental policy.

Skills

Catering Experience

Excellent communication and customer care skills

Effective interpersonal skills

Knowledge of food safety and allergen regulations

Good manual dexterity

Education

Good standard of literacy and numeracy

Health and Safety knowledge

Job description

We are looking for for a Retail Catering Assistant Services who will play a pivotal role in driving the success of retail catering services within Synchronicity Care Limited(SCL) , at the University Hospital North Durham.This positionis integral to delivering seamless operations, enhancing customer satisfaction,The succesful candiate will be part of aNHS England Catering Exemplar site andwill be part of the team that providesthe catering service to the external retail outlet on site serving drinks,snacks and composite meals.The successful applicant will have :

Previous cateringexperience in a fast paced environment

Sound knowledge offood hygiene regulations

Demonstrate a can doattitude

Excellent communication and customer care skills

Main duties of the job

We are seeking an a customer-focused Retail Catering Assistant primarily assisting in the service ofbeverages and food items in all retail cateringoutlets at Univeristy Hospital of North Durham.

To be able to dismantle and reassemble equipment beingcleanedCarrying out cleaning duties in accordance with DepartmentalSpecifications and Cleaning Policy

Disposing of food waste and refuse safely and hygienically

Assist in the cleaning of all containers, crockery, andcutlery used in the service to Staff, and Visitors

To operate a EPOS tilland re-stock areas

To log food and fridge temperatures in line withdepartmental policy.

About us

SCL is a wholly owned subsidiary of County Durham and Darlington NHS Foundation Trust (CDDFT) set up to deliver a range of non-clinical services The company is a separate legal body to CDDFT.

SCL offers its own Terms and Conditions of employment which differ to the national NHS Terms and Conditions. As an employee in the company you will benefit from:

• Access to a pension scheme - National Employment Savings Trust (NEST) CDD Services will pay a 3% contribution (this is over and above the minimum contribution rate at the present time)
• Night Shift Working Allowances (where appropriate)
• Bank Holiday Working Allowances (where appropriate)

Bank work is offered on an 'as and when' basis with no guaranteed hours and will be paid on a pro-rata hourly rate for hours worked only

Job responsibilities

To support and assist the Head of Retail and RetailSupervisor in the provision of a highly professional catering service withinthe retail units at University Hospital North Durham and to ensure that high quality standards aremet at all times

To follow the policies and procedures laid down by theretail services in the day to day operational management of retail and toensure a high quality and cost effective service

To ensure that food safety regulations are adhered to atall times.

Provide and maintain a highly customer focused restaurantfacility.

Ensure that communication channels are maintained betweenappropriate staff / visitor / patient groups with regard to patient feeding.

Work in a safe manner so that no other persons are put atrisk whilst completing the required duties.

Initially deal with any complaints / comments regarding theservice in a courteous manner from Trust staff or patients.

Developing staff preferences, promotingflexible working arrangements, and encourage change of working practicefollowing major life changing events.

Person Specification

Experience

• Catering Experience

Qualifications

• A good standard of literacy and numeracy (E)
• Health and Safety

Special Skills & Knowledge

• Natural & enthusiastic staff member(E)
• Ability to follow clear instructions and feedback to senior staff (E) Committed to quality customer care/delivering excellent customer service.(E)
• Effective interpersonal skills (E)
• Able to work with minimal supervision following set procedures. (E) Flexible approach to work and adaptable to change(E) Good manual dexterity, physical fitness(E) Good timekeeping(E)
• Basic numeracy(E)
• Knowledge of food safety and allergen regulations (E)
• Basic keyboard skills (D)

Special Requirements

• Ability to work shifts and weekends and have flexibility to needs of the service(E)
• Health and safety(D)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.