Scheme Manager

Sanctuary Group; Hockley; On-site; GBP 21,000 - 22,000; Full time

Job summary

A community-focused housing organization in Hockley is seeking a Scheme Manager to join its Independent Living Service. You will support residents in maintaining their well-being and independence while delivering high-quality housing management services. The ideal candidate will have experience working with older people, possess strong interpersonal skills, and be able to manage their own workload effectively. The salary ranges from £21,314 to £21,974 per year for a 30-hour work week, with opportunities for career progression and a range of employee benefits.

Benefits

25 days annual leave plus public holidays

Pension scheme with employer contributions

Life Assurance

Employee Advice Service

Cycle to Work scheme

Qualifications

• Experience working with older people and understanding their individual needs.
• Ability to manage workloads and meet deadlines.
• Proficient in Word, Excel, and Outlook.

Responsibilities

• Encourage residents to maintain well-being and independence.
• Complete compliance tasks and health checks.
• Deliver high-quality customer service.
• Provide administrative support, including maintaining records.
• Cover other schemes as needed.

Skills

Numeracy and literacy (GCSE Grade C or above)

Experience working with older people

Ability to work alone

Handling confidential information

Interpersonal and customer care skills

Proficient in Microsoft applications

Full valid driving licence

Job description

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Operation: Sanctuary Independent Living Service

Closing Date: 01/01/2026

Requisition: 226901

Sanctuarymanages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

£21,314 – £21,974 per year

30 hours per week – Monday – Friday

We have an opportunity for a Scheme Manager to join our Sanctuary Independent Living Service, based in Rochford. The main purpose of this role is to encourage residents to maintain their well-being and independence and to support the delivery of high quality, safe and value for money housing management services that meet customer and organisational objectives.

The role of Scheme Manager will include:

• Supporting residents by providing information to promote independence, good health and wellbeing
• Completing mandatory compliance tasks along with health and safety checks
• Reporting and monitoring repairs to conclusion, ensuring all necessary paperwork is completed
• Delivering high quality customer service by resolving problems and complaints
• Providing administrative support, including maintaining accurate records in a timely manner
• Completing Sign Ups, Terminations, Settling in Visits
• Covering other schemes as and when required

Skills and experiences:

• Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
• Proven experience of working with older people and understanding their individual needs or similar
• Ability to work alone and manage workloads to meet deadlines
• Working knowledge of handling confidential and sensitive information
• Good interpersonal and customer care skills
• Proficient User of Microsoft applications including Word, Excel and Outlook
• Travel is a requirement of the role, therefore a full valid driving licence is essential

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £21,314 per annum (rising to £21,974 per annum after 12 months, subject to satisfactory performance)

The full time equivalent salary for this role is £26,643 based on 37.5 hours per week rising to £27,467 after 12 months service and subject to satisfactory performance

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

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