Scheme Manager

Sanctuary Group; Farnborough; On-site; GBP 26,000 - 28,000; Full time

Job summary

A not-for-profit housing association based in Farnborough is looking for a Scheme Manager to oversee two residential sites. The role involves providing tenancy advice, promoting independent living, and ensuring compliance with legislative standards. Ideal candidates will have experience working with older people and possess effective interpersonal skills. The position offers a competitive salary and various employee benefits, including generous leave and a pension scheme.

Benefits

25 days annual leave (rising to 30 days)

Pension scheme with employer contributions

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support and tools

Qualifications

• You will need numeracy and literacy to GCSE standard.
• Some experience of working with older individuals is required.
• You should be able to work independently and meet deadlines.

Responsibilities

• Provide tenancy advice to residents.
• Encourage residents to maintain their well-being and independence.
• Meet all legislative and regulatory requirements.
• Manage low level anti-social behaviour.

Skills

Numeracy and literacy to GCSE Grade C or above

Experience working with older people

Ability to work alone and manage workloads

Handling confidential information

Good interpersonal and customer care skills

Basic knowledge of Microsoft applications

Full valid driving licence

Education

GCSE Grade C or above in English and Maths

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

Operation: Sanctuary Independent Living Service

Closing Date: 06/01/2026

Requisition: 226780

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Scheme Manager

Farnborough – Covering Shaftesbury Court and Bourne Court

Salary: £26,643 - £27,467 per year

Hours: 37.5 hours per week (Part time hours will be considered)

We have an exciting opportunity for a Scheme Manager to join our Housing team in Farnborough covering two sites (Shaftesbury Court and Bourne Court). You will be responsible for delivering a high-quality housing management service, which will include promoting independent living, providing tenancy advice and signposting to other agencies for support. This is a rewarding yet challenging role and is ideal for someone who has previous experience of working with older or vulnerable people in a housing management setting and is knowledgeable about safeguarding.

The role of Scheme Manager will include:

• Providing tenancy advice to residents
• Encourage residents to maintain their well-being and independence through the effective delivery of high quality, safe and value for money housing support services that meet their identified needs and organisational objectives
• Meet all legislative and regulatory requirements for housing services activities to ensure clean and safe homes for the Group’s customers, including undertaking compliance testing, risk assessments and scheme inspections and ensuring faults are reported and monitored
• Encouraging residents to organise and get involved in activities
• Wellbeing calls to residents via warden call system
• Supporting the lettings team to manage vacant flats
• Managing low level anti‑social behaviour

Skills and experiences:

• Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
• Some experience of working with older people and understanding their individual needs or similar
• Ability to work alone and manage workloads to meet deadlines
• Working knowledge of handling confidential and sensitive information
• Good interpersonal and customer care skills
• Basic knowledge of Microsoft applications including Word, Excel, Outlook and Teams
• Occasional travel may be requirement of the role; therefore a full valid driving licence is essential

Why work for us?

We are a not‑for‑profit housing association and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £26,643 per annum (rising to £27,467 per annum after 12 months, subject to satisfactory performance)

For any questions about the role or to discuss a need for adjustments, contact our talent team at [e-mail]

We reserve the right to close or extend the closing dates for positions depending on application numbers; we therefore recommend an early application.

Inclusion statement

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application, which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.