Scheme Manager

Sanctuary Group; Doncaster; On-site; GBP 18,000 - 20,000; Full time

Job summary

A not-for-profit housing association seeks a Scheme Manager to support elderly residents by completing wellbeing checks and reports. The successful candidate will manage tenant sign-ups, conduct compliance testing, and deal with low-level anti-social behavior. Candidates must have a good understanding of older people’s needs and effective communication skills. The position offers a salary of £18,946 per annum, benefits including annual leave, and a diverse working environment.

Benefits

25 days annual leave plus public holidays

Pension scheme

Life Assurance

Employee Advice Service

Cycle to Work scheme

Wellbeing support

Qualifications

• Experience in a support capacity with older individuals.
• Literacy and numeracy skills at GCSE Grade C level or higher.
• Skills in effective communication across different levels.

Responsibilities

• Complete weekly wellbeing calls for residents requiring service.
• Sign up new tenants and perform visits as necessary.
• Conduct compliance testing including fire alarm checks.

Skills

Experience of working with older people

Numeracy and literacy equivalent to GCSE Grade C

Excellent knowledge of effective communication

Ability to manage workloads

Experience of resident involvement

Basic knowledge of Microsoft applications

Education

GCSE Grade C or above in English and Mathematics

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Scheme Manager

Queen Elizabeth Court, Queen St., Thorne, Doncaster, DN8 5AL

28 hours per week – Monday to Friday

Closing Date: 28/12/2025

Requisition: 225918

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

The role of Scheme Manager will include:

• Completing weekly wellbeing calls to residents who require this service at the scheme and making safeguarding referrals when required.
• Signing up new tenants and carrying out visits where required.
• Completing compliance testing including fire alarm checks and water temperature checks.
• Reporting hazards and supporting the repairs of these to ensure communal areas remain free of danger.
• Referring residents to support agencies when required and helping them access the various services available.
• Dealing with low‑level anti‑social behaviour complaints within the scheme and resolving resident disputes.
• Traveling to other schemes to cover for colleagues in the local team as required.

Skills and experiences:

• Experience of working with older people in a support capacity and understanding their individual needs.
• Numeracy and literacy equivalent to GCSE Grade C or above in English and Mathematics.
• Excellent knowledge of effective communication at all levels.
• Ability to manage workloads and meet deadlines.
• Experience of resident involvement and community care values would be an advantage.
• Basic knowledge of Microsoft applications including Word, Excel and Outlook.
• Occasional travel will be required; therefore a full valid driving licence and own transport is essential.

Why work for us?

We are a not‑for‑profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of everything we do, and colleagues help make a real difference to people’s lives.

Benefits

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with an interest in inclusion, and who provide invaluable support to colleagues
• £18,946 per annum (rising to £19,532 after 12 months, subject to satisfactory performance)

The full‑time equivalent salary for this role is £25,374 based on 37.5 hours per week, rising to £26,159 after 12 months of service and subject to satisfactory performance.

Contact

— [e-mail]

Inclusion statement

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We encourage and welcome applications from people from diverse backgrounds to support this mission, and we will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent illegal working.

A basic Disclosure and Barring Service check will be necessary in the event of a successful application, which we will pay for.

Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

We reserve the right, depending on application numbers, to close or extend the closing dates for positions; we would therefore recommend an early application.