Scale Mid‑Touch CSM — Growth & Renewals

Applied Intuition Inc.; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading customer engagement platform is seeking a Customer Success Manager to work with passionate brands in the UK. You will drive customer renewal targets, collaborate with Account Managers, and advocate for customer needs. The ideal candidate has strong communication skills, experience in managing accounts, and a background in technology or marketing. Benefits include flexible paid time off, retirement plans, and opportunities for professional development in a collaborative and inclusive culture.

Benefits

Competitive compensation

Flexible paid time off

Professional development opportunities

Comprehensive benefits plans

Employee Resource Groups

Qualifications

• Exemplary written and verbal communication skills.
• Experience managing multiple accounts or projects.
• 1-4 years in Onboarding, Customer Success, or Project Management.

Responsibilities

• Own customer renewal targets for accounts.
• Collaborate with Account Managers for customer experience.
• Analyze customers' product adoption.

Skills

Great communicator

Team player

Intellectual curiosity

Account management

Domain knowledge in SaaS, Mobile, APIs, Marketing Automation

Job description

A leading customer engagement platform is seeking a Customer Success Manager to work with passionate brands in the UK. You will drive customer renewal targets, collaborate with Account Managers, and advocate for customer needs. The ideal candidate has strong communication skills, experience in managing accounts, and a background in technology or marketing. Benefits include flexible paid time off, retirement plans, and opportunities for professional development in a collaborative and inclusive culture.