SC Cleared 3rd Line Infra Engineer - Wintel & AD

Computacenter Holding GmbH; Nottingham; On-site; GBP 35,000 - 60,000; Full time

Job summary

A leading independent technology provider seeks a 3rd Line Support Analyst to provide support in Nottingham, Hatfield, or Milton Keynes. The successful candidate will be responsible for managing incidents and ensuring compliance with SLAs while working in a hybrid environment. Candidates should have over 5 years of experience and current SC clearance or willingness to obtain. The role offers competitive salary, on-call, overtime, and flexible benefits.

Benefits

Competitive salary

On-call pay

Overtime pay

Comprehensive benefits

Qualifications

• 5+ years' experience managing and maintaining hybrid environments.
• 3+ years' experience with Windows server OS and Active Directory.
• Current SC clearance or willingness to obtain.
• Understanding of ITIL processes related to support roles.

Responsibilities

• Manage incidents and ensure SLA targets are achieved.
• Respond to service calls and provide resolution.
• Participate in team meetings and update incident records.

Skills

Incident Management

Microsoft Windows Server

Active Directory

VMware/Hyper-V

Communication Skills

Problem Solving

ITIL Service Operations

PowerShell

Tools

ITSM Tools

Microsoft Azure Services

Job description

A leading independent technology provider seeks a 3rd Line Support Analyst to provide support in Nottingham, Hatfield, or Milton Keynes. The successful candidate will be responsible for managing incidents and ensuring compliance with SLAs while working in a hybrid environment. Candidates should have over 5 years of experience and current SC clearance or willingness to obtain. The role offers competitive salary, on-call, overtime, and flexible benefits.