Salesforce Application Administrator

Compass Community Limited; Birmingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

An innovative children's services provider in Birmingham is seeking a Salesforce Application Administrator to lead the deployment and optimization of Salesforce across the organization. The role involves collaborating with various teams and ensuring user adoption while contributing to a digital-first approach aimed at improving the lives of children and families in the UK. The ideal candidate will have a Salesforce Administrator certification and experience in managing Salesforce environments.

Benefits

Competitive salary and benefits

Flexible working arrangements

Ongoing professional development and certification support

Values-led culture

Qualifications

• Minimum 5 years of hands-on experience deploying and managing Salesforce.
• Experience in social care, education, or regulated environments preferred.
• Able to translate technical concepts into simple solutions.

Responsibilities

• Lead the rollout and configuration of Salesforce across teams.
• Manage user access, permissions, workflows, and reports.
• Support data migration and integration projects.

Skills

Salesforce Administrator certification

Communication skills

Understanding of data management

Problem-solving

Collaboration

Job description

As Compass Community continues its transformation journey, we’re introducing Salesforce as part of a major business-wide digital programme — and we’re looking for an experienced Salesforce Application Administrator to take the lead.

You’ll play a pivotal role in deploying, managing and optimising Salesforce across our organisation, helping us streamline processes, connect our systems, and deliver better insight and collaboration between our Sales, Marketing and Placement teams.

Working closely with the Head of Applications and key business stakeholders, you’ll make sure Salesforce becomes an integral and effective part of Compass’s day‑to‑day operations. This is a hands‑on, high‑impact role at the heart of Compass’s digital transformation.

What You’ll Do

• Working with our selected implementation partner lead the rollout, configuration and ongoing administration of Salesforce across multiple teams.
• Work with internal stakeholders and external partners to ensure successful implementation and user adoption.
• Manage user access, permissions, workflows, reports and dashboards.
• Support data migration, integration and automation projects.
• Deliver user training and champion Salesforce best practice.
• Ensure system stability, data quality and compliance with information governance and safeguarding standards.

About You

We’re looking for someone who’s both technically confident and people-focused — a self-starter who enjoys solving problems and enabling others to succeed.

You’ll Bring

• Salesforce Administrator certification (essential) and ideally further Salesforce qualifications.
• A minimum of 5 years Hands‑on experience in deploying and managing Salesforce environments in a growing or multi‑site organisation.
• Strong understanding of data management, automation and reporting tools.
• Great communication skills — able to translate technical concepts into simple, user-friendly solutions.
• A proactive, collaborative approach and a genuine commitment to Compass’s mission and values.

Experience in social care, education or another regulated environment would be a real bonus.

Why Join Us

At Compass, we’re building something special — a digital‑first organisation that’s transforming how we support children, families and communities across the UK.

You’ll be part of a collaborative and forward‑thinking IT team, with the freedom to shape how Salesforce is used across the business and the opportunity to grow your career as we continue to evolve.

We Offer

• Competitive salary and benefits
• Flexible working arrangements
• Ongoing professional development and Salesforce certification support
• A values‑led culture built around inclusion, learning and wellbeing

About Compass Community

Compass Community exists to create a future of strength and opportunity for every child. We provide specialist fostering, residential care and education services through an innovative, therapeutic approach that puts children at the centre of everything we do.

Our ambition is bold but clear: to be the UK’s leading children’s services provider — reaching more children, being the best place to work in the sector, and transforming children’s services for good.

Why Join Compass Community

• Play a direct role in improving services that support vulnerable children and families.
• Be part of a forward-thinking digital team that values innovation, efficiency, and social impact.
• Competitive salary and benefits package.
• Opportunities for personal growth, training, and professional development.
• Flexible, supportive working environment.