Sales Support Representative

SGroup MANUFACTURING; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A manufacturing company in Sheffield is seeking a customer service representative to handle inquiries and sales administration for grain storage and material handling products. The ideal candidate will have strong customer service abilities, knowledge of office tools, and effective communication skills. Responsibilities include handling orders, quoting product information, and supporting dealer communications. The role requires a high school diploma, with a preference for a bachelor’s degree.

Qualifications

• Strong customer service skills, including handling customer phone calls and inquiries.
• Ability to manage key account customer service and orders.
• Knowledge of quoting and handling material handling products.

Responsibilities

• Handle customer phone calls and emails regarding sales and order inquiries.
• Quote customer orders using office software.
• Contact dealers to verify order specifications and obtain prepayments.

Skills

Customer service skills

Verbal communication

Written communication

Industry knowledge

Multi-tasking

Education

High School diploma

Bachelor’s degree preferred

Tools

Microsoft Office

Microsoft Outlook

Microsoft Word

Excel

Power Point

Job description

This position handles Sukup customer service with a focus on grain storage, drying, and material handling products. Individual will support dealers and customers with quotes, product information, and sales administration for contracts, freight quotes, and scheduling communication.

High School diploma, Bachelor’s degree preferred and/or equivalent work experience, strong customer service skills, excellent verbal and written communication skills, industry knowledge, professionalism, and the ability to multi-task. This employee will work with team members to maximize productivity and efficiency. Overtime hours may be required.

Preferred Skills:

Knowledge of Microsoft Office, Microsoft Outlook, Microsoft Word, Excel, Power Point

Job Duties:

• Handle customer phone calls as needed. Calls may vary from general sales questions to technical questions or inquiries on the status of an order/shipment. This also includes emails or other correspondence.
• Quote customer orders using Sukup office software
• Handle key accounts customer service, orders, and inquiries.
• Site layouts and quoting Material Handling product
• Attend trade shows, customer events and dealer meetings as needed
• Attend Sales wing meetings every other Thursday
• Contact dealers concerning orders to verify the order specifications, obtain prepayments, and document accordingly.

It is, and will continue to be, the policy of Sukup Manufacturing Co. to practice a program of equal employment designed to assure that all employment decisions and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and without unlawful regard to race, religion, veteran status, national origin, disability, age or sex.

In addition to providing equal employment opportunities, it is also our policy to provide an environment free from unlawful harassment, including sexual harassment. Any alleged violation of this policy will be investigated and disciplinary action will follow as required.

Immigration Sponsorship: Applicants must be authorized to work for ANY employer in the U.S. Sukup Manufacturing Co. is unable to sponsor or take over sponsorship of an employment Visa at this time unless explicitly annotated within the individual job posting.