Sales & Operations Manager, Beauty & Wellness, 40K + Bens + Bonus, London

KGC Talent; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A dynamic startup in the beauty and wellness industry seeks a Sales & Operations Manager to lead operational strategies and support growth. This role requires strong attention to detail, commercial savvy, and the ability to navigate in a fast-paced environment. With a focus on supply chain, customer experience, and sales, the successful candidate will have significant impact on the company’s success and career progression opportunities.

Benefits

Performance bonus

Pension

25 days holidays

Qualifications

• 3–5+ years in e-commerce operations or sales in fashion, beauty, wellness or CPG.
• Experience working with 3PLs, wholesale, and international distribution.
• Ability to negotiate with suppliers and manage multiple priorities.

Responsibilities

• Oversee all operations from manufacturer to final delivery.
• Manage 3PL partners and ensure inventory accuracy.
• Collaborate with teams on retail campaigns and commercial deals.

Skills

Attention to detail

Commercial acumen

Tech savviness

Cross-functional communication

Education

Experience in e-commerce operations or sales

Previous startup experience

Tools

Shopify

Excel

Job description

Sales & Operations Manager, Beauty & Wellness, 40K + Bens + Bonus, London

Sales & Operations Manager, Beauty & Wellness, 40K + Bens + Bonus, London

Direct message the job poster from KGC Talent

Senior Recruitment Consultant @ KGC Talent |Talent Acquisition Specialists Fashion, Lifestyle & Consumer Brands #hiring

We’re working with a disruptive start-up in the wellness & beauty space that’s redefining what it means to scale with purpose, precision, and pace. They’re now looking for a Sales & Operations Manager to be the operational backbone and commercial driver behind their next chapter.

If you thrive in a startup environment, love building scalable systems, and have the commercial mindset to drive growth, this is the role for you. You’ll be working directly with the CEO, wearing multiple hats, and making a tangible impact across supply chain, sales, ecommerce, customer experience, and strategic planning.

The Role:

This is not your average ops job. It’s a unique opportunity to embed yourself across every moving part of the business from fulfilment to frontend growth. You’ll bridge strategy with execution and bring order to chaos in a business scaling quickly both in the UK and globally.

Key Responsibilities Include:

Supply Chain & Fulfilment:

• Oversee all operations from manufacturer to final delivery
• Manage 3PL partners, ensure inventory accuracy, reorders & returns
• Forecast demand and align purchasing with growth projections
• Drive B2B and wholesale strategy — pitch, onboard, and grow retail & wellness accounts
• Create sales tools and own performance reporting
• Collaborate on retail campaigns and commercial deals
• Manage Shopify operations to ensure seamless backend systems
• Lead customer service with empathy and speed
• Monitor reviews and optimise touchpoints across the CX journey
• Build operational forecasts tied to revenue, marketing, and sales
• Support budget planning and cost optimisation with CFO
• Coordinate with R&D, marketing, and product teams on launches

Process & Documentation:

• Maintain clean, scalable SOPs, contracts, order processes and templates
• Constantly review and optimise systems for growth

We’re Looking for Someone Who Is:

Operationally sharp with serious attention to detail

Commercially savvy — you can read a P&L and negotiate with suppliers

Calm under pressure, with a natural solutions-first mindset

Tech fluent – strong with Shopify, Excel/Sheets, and inventory systems

A clear communicator with strong cross-functional influence

Experienced in scaling brands across e-comm, retail or CPG

Experience That Matters:

• 3–5+ years in e-commerce operations or sales in fashion, beauty, wellness or CPG
• Previous startup or early-stage company experience is a big plus
• Experience working with 3PLs, wholesale, and international distribution

Why This Role?

• High-impact, high-visibility role working directly with leadership
• Shape how this brand scales operationally and commercially
• Huge runway for career progression as the business grows
• Be part of a passionate, mission-led team with global ambition

Holidays: 25 days + BH (incl. bank holidays )

Location: Hybrid, able to travel to central London 2 x a week

Performance bonus: up to 10% based on KPIs.

Pension

Working hours 9.30am - 5.30 pm

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Wellness and Fitness Services

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