Sales Office Administrator

Napoleon Products; Berkswell; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading barbecue manufacturer in the UK is seeking a Sales Office Administrator to ensure efficient operations and assist retailers. The role requires exemplary organizational skills and a customer-focused attitude, involving responsibilities like managing orders, handling inquiries, and maintaining inventory. This full-time position offers a salary of up to £26,000, a pension scheme, and various employee benefits. Interested candidates should apply with a cover letter and CV.

Benefits

Pension scheme

Health care medical insurance

Employee discounts

Access to e-learning platform

Qualifications

• Proven experience in an administrative role, preferably in sales or customer service.
• Excellent knowledge of MS Office required.
• Possess a valid, clean driver's license and have own transport.
• Strong organizational and multitasking abilities.
• Experience in stock control and inventory management is a plus.

Responsibilities

• Answer incoming calls and handle technical inquiries efficiently.
• Manage and resolve customer issues and warranty claims.
• Perform general office administration tasks.
• Process customer orders and coordinate deliveries.
• Prepare reports using Microsoft Office Suite.
• Manage stock control and inventory.

Skills

Organizational skills

Customer-focused attitude

Communication skills

Multitasking abilities

Attention to detail

Tools

Microsoft Office Suite

Sage Accounts 50

Job description

Napoleon are North America’s largest privately owned barbecue manufacturer and from our offices & warehouse located near Berkswell, we supply leading multiple & independent retailers across the UK with barbecues and accessories. A great opportunity has arisen to join the UK subsidiary of a long established international Canadian manufacturing business in a varied and challenging position as:

As a Sales Office Administrator, you will ensure efficient office operations and provide excellent service to retailers, customers, and our sales staff. This position requires excellent organizational skills, a customer-focused attitude, and the ability to effectively manage multiple responsibilities.

Your main responsibilities and activities include:

• Answer incoming calls and handle technical inquiries efficiently.
• Manage and resolve customer issues, warranty claims, and provide effective customer solutions.
• Perform general office administration tasks, ensuring smooth day-to-day operations.
• Process customer orders and coordinate with transport companies to ensure timely delivery.
• Prepare reports using Microsoft Office Suite (Word, Excel, PowerPoint).
• Manage stock control and inventory, ensuring accuracy and availability.
• Assist in the preparation for trade shows and events, and attend as needed.
• Pick, pack, and dispatch all direct and parts orders via courier services.
• Support warehouse coordinator with checking off orders, putting stock away, managing spare parts, and order picking.
• Ensure the showroom, reception, and office areas are clean and tidy.

Job requirements:

• Proven experience in an administrative role, preferably within a sales or customer service environment.
• Excellent knowledge of MS Office required, and Sage Accounts 50 experience would be beneficial but not essential.
• Possess a valid, clean, driver's licence and have own transport.
• Excellent written and verbal communication skills.
• Strong organisational and multitasking abilities.
• High attention to detail and accuracy.
• Positive attitude and a proactive approach to problem-solving
• Experience in stock control and inventory management is a plus.
• Ability to manage physical tasks such as picking, packing, and managing stock.

We offer:

• Permanent, full-time position (37,5 hours per week)
• Salary up to £26,000, depending on experience.
• Pension scheme, health care medical insurance, life assurance and income protection.
• Employee Assistance Programme.
• Employee discounts on our product range.
• We offer you access to our e-learning platform to contribute to your development.

Are you interested in this position? Please send your cover letter and CV to [e-mail] .