Sales Engineer – EMEA

Canary Technologies, Co.; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading software provider in hospitality is seeking a Sales Engineer – EMEA. The role involves streamlining onboarding for customers, providing technical insights during sales, and collaborating with product teams for better delivery. Ideal candidates have 3+ years in technical roles, strong API knowledge, and excellent communication skills. The position offers benefits like monthly quality time off and professional development budgets.

Benefits

Monthly company-wide days off

Budget for personal development

Professional development support

Travel reimbursement to Canary offices

Hotel stay credits with partner hotels

Qualifications

• 3+ years of experience in a technical product role within a SaaS or hospitality tech company.
• Strong understanding of APIs, data privacy, and IT security principles.
• Exceptional communication and stakeholder management skills.

Responsibilities

• Collaborate with teams to streamline the onboarding journey for customers.
• Provide technical insight during sales processes and negotiations.
• Act as the technical point of contact between sales and product teams.
• Develop and maintain technical documentation for the EMEA market.

Skills

Experience in a technical product or solutions engineering

Strong understanding of APIs and integrations

Exceptional communication skills

Fluent in English

Self-motivated

Job description

Overview

Sales Engineer – EMEA at Canary Technologies

Join to apply for the Sales Engineer – EMEA role at Canary Technologies.

About Canary Technologies: Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is used by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company, and a HotelTechReport Best Place to Work. The company is backed by investors including Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality.

About the Role

We are looking for a Technical Product Specialist to join our dynamic EMEA Sales team. This role accelerates local implementation timelines and supports technical aspects of the sales process across the region. You will act as a technical liaison between Sales, Product, and Customer Success, ensuring prospective and new customers experience a smooth, fast, and technically sound onboarding. The ideal candidate is technically fluent, commercially aware, and excited about improving how Canary’s products are delivered and understood in-market.

Key Responsibilities

• Implementation Acceleration: Collaborate closely with Sales, Product, and Implementation teams to streamline and localize rollout processes. Identify and remove bottlenecks in the technical onboarding journey for new customers in the EMEA region. Work directly with customers’ IT and operations teams to ensure technical readiness and compliance.
• Sales Support & Technical Expertise: Join sales calls to provide technical insight and credibility, particularly during complex negotiations. Help prospects understand integration requirements, data flows, and architecture. Assist in answering technical RFPs, security documentation, and architecture diagrams.
• Stakeholder Collaboration: Act as the technical point of contact between regional sales and the global Product and Engineering teams. Translate local customer requirements into actionable feedback for product development and localization.
• Process & Documentation: Develop and maintain technical documentation and resources tailored to the EMEA market. Support in the creation of implementation guides, best practices, and FAQs to scale knowledge across teams.

Requirements

• 3+ years of experience in a technical product, solutions engineering, or implementation role within a SaaS or hospitality tech company.
• Strong understanding of APIs, integrations (especially with PMS or payment systems), data privacy, and IT security principles.
• Experience supporting a commercial or pre-sales function.
• Exceptional communication and stakeholder management skills, particularly in cross-functional and multicultural environments.
• Proficient in both written and spoken English; additional European languages (e.g., Spanish, French, German) are a strong plus.
• Self-motivated and comfortable working independently in a fast-paced, remote-friendly environment.

Benefits & Culture

We also work hard to ensure Canary is a fun and exciting place to work. Benefits include:

• Canary Days: Monthly company-wide days off to recharge, ensuring at least one extended weekend or day off.
• Self Improvement Club: Monthly meetings with a budget for personal development purchases.
• Professional Development Chats: Budget to drive cross-functional professional development conversations.
• Travel Reimbursement: Travel to Canary offices in New York, San Francisco, or Dallas with a travel stipend; time to work in offices and explore a new city.
• Personal Travel Reimbursement: Hotel stay credits with Canary partner hotels.

Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries: Hospitality