Sales Counter Manager – Plumbing, Heating & Bathrooms

Warrington & Co; Macclesfield; On-site; GBP 35,000 - 42,000; Full time

Job summary

A family-run plumbers' merchant in Macclesfield is seeking an experienced Sales Counter Manager to lead counter operations, enhance customer relationships, and drive sales growth. The ideal candidate will have strong plumbing trade counter experience and a proactive approach to sales. The role offers a competitive salary of £35,000–£42,000 plus a profit-based bonus scheme. This is an exciting opportunity to shape the future of a respected local business.

Benefits

Attractive profit-based bonus scheme

Opportunity for professional input

Family-run company environment

Qualifications

• Strong plumbing/heating trade counter experience.
• Ability to manage counter operations and contribute to bathroom quotations.
• Understanding of margins, pricing, and profitability.

Responsibilities

• Lead the service at the trade counter for various customers.
• Actively quote and follow up on inquiries.
• Drive profitable sales and manage customer orders.

Skills

strong plumbing/heating trade counter experience

deal confidently with trade and retail customers

commercial awareness

relationship-building skills

organised and accurate

ability to work with minimal supervision

Job description

We design and install high quality kitchens & have a thriving plumbers merchant

Stuart J Warrington & Co is Macclesfield’s last independent plumbers’ merchant — a trusted, family-run business serving the local trade for over 40 years. We’re now entering the next phase of development on our trade counter and bathroom offering, and we are looking for an experienced, confident Sales Counter Manager who is ready to take ownership and help drive growth.

If you’re the kind of person who doesn’t wait for business to walk in — you go and get it — this is the role for you.

The Role

This is a senior, hands‑on position responsible for running the trade counter day‑to‑day and helping us build a more proactive, profitable counter operation.

You will:

• Lead the service at the trade counter for plumbers, heating engineers, builders, and retail customers
• Actively quote and follow up bathroom, plumbing, and heating enquiries
• Drive profitable sales by recommending alternatives, upselling, and building relationships
• Manage customer orders, stock queries, supplier returns, and sourcing of non‑stock items
• Take ownership of stock accuracy, pricing, and product presentation (supported by additional hours from our delivery/stock assistant)
• Embrace the ongoing trade counter improvements, including the rollout of our new EPOS system
• Work closely with the director to shape the future of the counter business and deliver agreed profit targets

This role combines customer service, technical knowledge, commercial awareness, and the autonomy to make decisions.

What We’re Looking For

You will be someone who:

• Has strong plumbing/heating trade counter experience
• Knows how to deal confidently with both trade and retail customers
• Thinks commercially and understands margins, pricing, and profitability
• Is proactive — not someone who waits for the next customer, but someone who builds relationships, follows up quotes, and drives sales
• Can manage the counter operation while also contributing to bathroom quotations
• Embraces change and is keen to help implement improvements
• Is organised, accurate, and able to run the counter with minimal supervision
• Wants to take ownership of results and be rewarded for performance

You’ll also have the support of additional resource (e.g., deliveries and stock replenishment) so you can focus on higher‑value work such as sales, quotations, and customer relationships.

Why Join Us?

• £35,000–£42,000 salary depending on experience
• Attractive profit‑based bonus scheme linked to counter performance
• Opportunity to help shape and modernise a long‑standing, well‑respected local business
• Family‑run company with a loyal customer base and strong reputation
• Ongoing investment in trade counter improvements
• New EPOS system to support quoting, stock, and customer service
• A role with real autonomy and the freedom to make the department your own

This is your opportunity to step into a role where your input, expertise, and ideas will directly influence the future success of the trade counter.

How to Apply

If this sounds like the right fit for you, please send your CV — or a brief summary of your experience — to: (contact details).

We welcome applications from candidates who want to bring their experience, energy, and drive to help us take the counter business to the next level.