Sales Associate - Borough Kitchen

Battersea Power Station; City of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading kitchen retailer in London is searching for a Sales Associate to enhance customer experience with exceptional service and product knowledge. Candidates should possess retail experience and a passion for cooking. The role includes responsibilities such as helping customers, inventory management, and maintaining store standards. The position offers industry-leading benefits and a dynamic work environment.

Benefits

Industry-leading discount programme

Complimentary Cook School classes

Employee assistance programme

Company events

Qualifications

• Experience in a retail environment is a must.
• Ability to provide excellent customer experience.
• Strong knowledge of products and confidence in interpersonal communication.

Responsibilities

• Assist customers and assess their needs.
• Replenish inventory and identify stock trends.
• Ensure store standards including displays and merchandising.

Skills

Excellent communication

Customer experience

Retail experience

Passion for cooking

Job description

Borough Kitchen is recruiting

Sales Associate

Location: Battersea Power Station (SW11), with work at our other Borough Kitchen stores across London as required

Hours: Full-time (35 to 40 hours/5 days a week - including weekends)

Salary: 13.85

Store opening hours: Monday to Sunday: 10:00 AM - 9:00 PM during November and December, 10:00 - 8:00 PM during January to October. Shifts may vary within these hours, including 10:00 AM - 6:00 PM and 2:00 PM - 9:00 PM

Borough Kitchen is the UK’s leading premium retailer for people who love to cook and entertain. We offer carefully curated products for the kitchen and table, along with trusted advice and inspiration through our stores, online presence, and renowned Cook School. With five award-winning stores across London and a thriving e-commerce platform, our globally sourced products are rigorously selected and tested for functionality, quality, and durability. Our dedication to excellence has earned us a unique position in the industry and strong partnerships with premium brands.

We are looking for an outgoing, friendly, and food-loving individual to join our Battersea store. We’re seeking someone passionate about cooking and confident in delivering exceptional advice and customer service to help our customers enhance their kitchen and dining experiences.

As part of our welcoming and knowledgeable team, you’ll work in a professional yet dynamic environment that celebrates a love of food, cooking, and entertaining.

Availability on weekends and bank holidays is required.

Requirements

• Experience in a retail environment - a must!
• Providing excellent customer experience
• Greeting all customers, assessing their needs and relaying relevant product knowledge to them with confidence
• Helping to build a loyal base of return customers, with a focus on long-term relationships rather than one-off transactional selling
• Replenishing inventory and helping management identify selling trends, low stock or stock-outs
• Care for store standards, including displays and merchandising
• Ringing through purchases, arranging deliveries and providing after-sales service to customers
• Cross-selling to customers using available tools, including special orders and our online shop
• A genuine passion for cooking and entertaining
• Excellent communication
• Keen to learn, with the support of in-store training on products and selling skills

Benefits

• Industry-leading discount programme on products for our employees
• Complimentary Cook School classes
• Company events
• Access to an employee assistance programme which includes free counselling sessions, free financial and legal advice, discounts and cash-back offers for over 1200+ brands, and many other offerings around health and wellbeing
• Be part of a passionate and knowledgeable team that values quality and craftsmanship

Borough Kitchen is proud to be both an Equal Opportunities Employer and a London Living Wage Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our London Living Wage accreditation reflects our commitment to supporting our team not just as employees, but as valued experts in cooking and dining.