Sales Assistant

Salvation Army Trading Company; Sutton; On-site; GBP 18,000 - 22,000; Part time

Job summary

A charitable retail organisation in Sutton is seeking a Sales Assistant. The role includes supporting customers, maintaining shop standards, and working closely with volunteers. Candidates should possess excellent customer service skills and a friendly attitude. Benefits include a competitive pension scheme, 26 days of annual leave, and a virtual GP service. This is a part-time, permanent position with no evening or Sunday shifts. Join a company committed to positive change in the community and sustainability.

Benefits

26 days annual leave plus bank holidays

Virtual GP service

Excellent pension scheme

25% colleague discount

Commitment to wellbeing

Qualifications

• Enthusiastic personality with a friendly outlook.
• Resilient and supportive nature to assist volunteers.
• Ability to engage with customers effectively.

Responsibilities

• Maintain high standards of visual merchandising.
• Assist customers from entry to purchase.
• Promote and explain Gift Aid benefits.
• Complete company paperwork including cash handling.
• Encourage volunteer training.
• Sort and prepare donated stock.
• Support shop manager in daily operations.

Skills

Customer service skills

Positive attitude

Hands-on approach

Adaptability

Interest in environment and sustainability

Job description

This is a Permanent, Part time vacancy that will close in 10 days at 23:59 GMT.

The Vacancy

• Do you want to work for a company that has been named in TheUK's Top 25 Best Large Company to work for and Charity's Top 5 Best Organsitationto work for by Best Companies Ltd?
• Do you want to work for a company, that passionately cares about its colleagues, stakeholders and the planet, and is the current recipient of the prestigious Charity Retailer of the Year award?
• Do you want to work for a company that is different, exciting, innovative and extremely successful within the charity retail market?
• Would you like to have some amazing benefits such as a virtual GP service, fantastic pension scheme and a starting holiday entitlement of 26 days plus bank holidays?
• Do you need a new challenge that not only helps you to develop your skills, but is integral to the community?
• Did we mention, there is no evening or Sunday working too?!
• Do you have excellent customer service skills?

If this is you, read on!

We are looking for an enthusiastic Sales Assistant. If you have had customer focussed experience, whether in paid or voluntary roles and have a friendly and positive outlook then we are looking for you to assist our Shop Manager and team of hardworking volunteers to make our shop be as successful as it can possibly be.

Key Responsibilities

• Help to maintain high standards of visual merchandising throughout the shop
• Assist our customers throughout their visit, from entering the shop to completing their purchase
• Actively promote and explain the benefits of Gift Aid to customers and other various promotions
• Complete all company paperwork, including cashing up and banking procedures
• Encourage and assist in the training of volunteers
• Assist in the sorting and preparation of all donated stock
• Travel to other shops if part of a cluster from time to time
• Support the Shop Manager in all aspects of best practice and Health and Safety Procedures
• Be responsible for the daily running of the shop and management of volunteers in the Managers absence
• Ensure that personal behaviour reflects the visions and values of the company

We Value the Following Qualities

• Are resilient, supportive, caring, hands on and enthusiastic
• Possess a positive attitude in delivering exceptional customer service
• Want to make a positive change
• Take pride in everything that you do in order to maintain the high standards that we promise to our colleagues, stakeholders and ourselves
• Are adaptable; able to think on your feet
• Have a keen interest in the environment and sustainability
• Have an engaging personality, the desire to succeed and be the best you can be

THEN SALVATION ARMY TRADING COMPANY LTD WANTS YOU!

Hours will be worked on a shift basis between Monday - Saturday

Employee Testimonials

Why I Work For SATCoL - Shop Manager

"I get the opportunity to help people, whether it be a customer with getting a great priced quality second hand item, helping our volunteers to get the best out of themselves or helping The Salvation Army helping people in crisis."

Why I Work For SATCoL - Area Collections Manager

"Working for SATCoL offers a great work/life balance, a competitive salary, great benefits, a welcoming team of like-minded individuals and the chance to make a real difference."

Why I Work For SATCoL

"Working at SATCoL is an incredibly rewarding experience. The organisation’s commitment to making a positive impact in communities, paired with the supportive and inclusive work environment, makes every day truly fulfilling."

Company Benefits

Annual Leave

Starting at 26 days plus bank holidays, with the ability to buy an extra week.

Virtual GP Service

Phone consultations available 24 hours a day, 7 days a week, 365 days and video consultations from 8am to 10 pm, 7 days a week.

Excellent Pension Scheme

SATCoL offer a Defined Contribution Scheme, with the company doubling your contributions, up to 6%, and giving you Life Assurance of 3 x your normal salary.

Company Sick Pay

This is paid from the end of your probation period and increases during your employment with us.

Discounts

All colleagues are entitled to a 25% discount of all original, full priced products sold by SATCoL.

Wellbeing Commitment

Our colleagues are our most important asset, and we are committed to the wellbeing of our teams being our single most important issue.

SATCoL offer many more fantastic benefits, please see attachment for details.

Why join Salvation Army Trading Company Ltd (SATCoL)?

• Be part of a continually developing and growing company who works tirelessly to help fund The Salvation Army’s vital work with vulnerable people in the UK by raising money.
• Work for a company that cares for its colleagues, stakeholders, community and environment and encourages reuse and recycling through over 240 charity shops and donation centres, and a network of around 8,000 clothing banks.
• We are at the forefront of textile reuse and recycling, and we work closely with our key partners, including some of the biggest retail and online brands. With the support of the British public, we have raised over £80 million over the past 10 years to help the work of The Salvation Army.
• We have a strong and positive culture, led by our values ‘Compassion, Accountability, Respect and Equality’ and our core purpose of ‘enabling mission and providing resource to help the work of The Salvation Army’. We truly CARE.
• We believe in empowering people; therefore, our roles offer lots of independence. Whether you are part of our front-line collections team or our central support function, we encourage autonomy and embrace new ideas.
• Whatever our colleagues’ workplace aspirations, SATCoL supports them at all levels to grow and succeed, believing in internal development and promoting from within wherever possible.
• We value every colleague, no matter what department or role you work in. Inclusivity underpins our strong team ethic and allows for collaborative working to help one another be successful.
• We offer a wide variety of opportunities that offer a range of exciting challenges and new experiences, where no two days are the same.

Registered Company no. 2605817
The Salvation Army registered charity 214779 and in Scotland no. SC009359