Sales Assistant

AnaVation LLC; Kingston; On-site; GBP 22,000 - 28,000; Full time

Job summary

A British lifestyle brand is seeking a Sales Assistant, known as 'Experience Experts', to create memorable customer experiences. Responsibilities include fostering customer relationships and demonstrating a strong commitment to sustainability. The ideal candidate will possess strong communication skills and a passion for fashion. Competitive salary, bonuses, and various employee benefits are offered.

Benefits

Competitive basic salary

Bonus

Product allowance

Staff discount

Extra day off for your birthday

Pension contributions

Life assurance

Training opportunities

Paid volunteering days

Access to well-being services

Qualifications

• Engaging, agile, curious, and in love with fashion.
• Strong communication and teamwork skills.
• Willingness to learn about products, services, and events.

Responsibilities

• Create a welcoming and fun environment for customers.
• Deliver an engaging and memorable customer experience.
• Develop and maintain key customer relationships using CRM tools.
• Expand knowledge on products and services.
• Work well in a team and nurture relationships with colleagues.
• Incorporate environmentally responsible practices into work.

Skills

Strong communication skills

Teamwork skills

Curiosity about fashion

Job description

Overview

Borne in 1971, Mulberry’s roots are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit. Sustainability has been part of the Mulberry ethos since the brand's inception, and in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same: we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.

At Mulberry our Sales Assistants are called 'Experience Experts', because you need to create truly memorable experiences for all our customers. You will be imaginative, use your product knowledge and storytelling to customise each experience, and nurture long-lasting relationships with your customers. You will be open to learning and developing yourself as you strive to be an expert within your field and a key contributor to Mulberry.

Responsibilities

• You will always be customer focused: create a welcoming and fun environment for customers and the team.
• You will be committed to delivering an engaging and memorable customer experience in your store.
• You will develop and maintain key customer relationships using instore CRM tools to support you.
• You will be keen to learn and expand your knowledge on our product, brand, services and local events to enhance the customer experience.
• You will be curious about the business and willing to share your ideas.
• You will enjoy working as part of a team and nurture relationships with your colleagues.
• You will deliver operational excellence, showing respect and consideration for people, product and the environment.
• As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible, supporting the business’s Five C’s strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity, promoting a greener, more sustainable future.
• You will promote equity, empathy and understanding and demonstrate this commitment within internal and external communities.

Requirements / What we are looking for

• Engaging, agile, curious, and in love with fashion.
• Strong communication and teamwork skills.
• Willingness to learn about Mulberry’s products, services and events.

What we will do for you

• Competitive basic salary
• Bonus
• Product allowance
• Enviable staff discount and exclusive access to staff sales
• Extra day off for your birthday
• Pension contributions & life assurance
• Training and development opportunities
• X2 paid volunteering days per year
• Access to Help@Hand – a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training and retail discounts

Additional information

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email [e-mail].