Sales Advisor

Scrivens Limited; United Kingdom; On-site; GBP 20,000 - 25,000; Full time

Job summary

A family-run optical and hearing care firm in the UK is seeking a Sales Advisor. The role involves assisting customers in selecting products and providing helpful advice. Candidates should possess strong communication skills and a friendly attitude. This entry-level position offers competitive pay, full training, and opportunities for career advancement within a supportive team environment, including staff discounts and generous leave policies.

Benefits

Competitive salary

Full training and support

Staff discounts on products

Generous annual leave

Qualifications

• Willingness to learn and grow in a supportive environment.
• Ability to work as part of a team and independently.
• Experience in customer service or retail preferred but not essential.

Responsibilities

• Greet customers with warmth and professionalism.
• Assist customers in selecting optical and hearing products.
• Provide clear advice on frame styles, lenses, and hearing care.
• Process sales and bookings using in-branch systems.
• Support stock management and merchandising.
• Ensure the store is clean and well presented.
• Work closely with the branch team for seamless customer experiences.

Skills

Strong communication skills

Customer service experience

Friendly and approachable attitude

Basic IT skills

Attention to detail

Job description

About The Role

At Scrivens Opticians & Hearing Care, we put people at the heart of everything we do. As a Sales Advisor, you’ll be the first point of contact for our customers—helping them feel welcome, understood, and supported as they choose products and services that improve their lives. Whether it’s helping someone find their perfect pair of glasses or explaining how hearing care can boost confidence, you’ll deliver friendly, expert service in a fast-paced, customer-focused environment.

Responsibilities

• Greet customers with warmth and professionalism
• Assist customers in selecting optical and hearing products
• Provide clear, helpful advice on frame styles, lenses, and hearing care
• Process sales and bookings using in-branch systems
• Support stock management and merchandising
• Keep the store clean, welcoming, and well presented
• Work closely with Optometrists, Hearing Aid Audiologists and the wider branch team to ensure a seamless customer journey

What We’re Looking For

We are looking for someone with a friendly, approachable attitude and strong communication skills. While customer service or retail experience is preferred, it is not essential. The ideal candidate will be able to work both as part of a team and independently, using their own initiative. A willingness to learn and grow within a supportive environment is important. Basic IT skills and strong attention to detail are also required for this role.

What We Offer

• Competitive salary with opportunities to progress
• Full training and support from day one
• Staff discounts on optical and hearing products
• A welcoming team and family-run company culture
• Career pathways into senior sales, management, or clinical roles
• Generous staff discount scheme
• 28 days annual leave including bank holidays (pro-rata)

Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail