Sales Advisor

Fenwick; Royal Tunbridge Wells; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading department store group in Royal Tunbridge Wells is seeking enthusiastic Sales Advisors. Candidates should have a solid customer service background and a strong interest in luxury retail. The role requires excellent communication skills and adaptability. Successful applicants will enjoy perks such as a 25% colleague discount, annual leave that increases with service, and a health support service. Join a family-owned business dedicated to exceptional hospitality and customer satisfaction.

Benefits

25% Colleague Discount

28 days annual leave, increasing with service

Birthday day off

24/7 online GP and mental health support

Exclusive deals and cashback offers

Pension scheme

Qualifications

• Proven track record in a customer-facing role within a similar business is desirable.
• Strong interest in premium and luxury brands and retail.
• Excellent communicator with strong interpersonal skills.

Responsibilities

• Build rapport with customers to enhance their in-store experience.
• Live and breathe brand values while maintaining high standards.
• Provide excellent hospitality to every customer.

Skills

Customer service experience

Interest in premium and luxury brands

Excellent communication skills

Job description

If you are looking to grow your career at the home of excellent hospitality and premium retail edits, you’ve come to the right place! We are looking for Sales Advisors to join our team in Fenwick Tunbridge Wells!

We have contracts available in the following departments, please note that all roles require weekend availability;

Menswear

- 25 hours per week

About the Opportunity

Our Sales Advisors are flexible, dynamic and brand ambassadors for Fenwick, you will build rapport with each customer ensuring they have the best in-store experience.

You will live and breathe our values, working with passion and pride whilst being committed to maintaining our high standards so that every customer experiences our famous hospitality when visiting us.

About the Candidate

We look for warm and welcoming people, who are adaptable, courageous, innovative, and goal‑orientated to join us on our exciting journey.

As well as these key characteristics, this role also requires some specific skills and experience to succeed…

• A proven track record in a customer‑facing role within a similar business – desirable
• A strong interest in premium and luxury brands and retail
• An excellent communicator with strong interpersonal skills

When you join Fenwick, you’ll receive;

• 25% Colleague Discount (across most areas)
• 28 days annual leave (increasing by 1 day each year to a maximum of 33 days)
• Birthday day - 1 additional day off in the month of your birthday
• WeCare a 24/7 online GP, mental health support service, get fit programme and more
• 'Perks*' a great way to get discounts, exclusive deals and cashback on a range of products and leisure activities
• Pension scheme

About Fenwick

Fenwick is the UK’s largest family‑owned department store group with a rich heritage and history that has shaped who we are today! We are on an exciting journey of investment, looking towards a future that is every bit as bold and brilliant as what has gone before.

We work collaboratively and our 2,000 strong workforce spans across our stores, our support functions including Digital, Buying & Merchandising, IT, Finance, People and Customer Service teams plus our valued restaurants and distribution centres and we are always on the lookout for talent to join our ever‑growing family to exceed our customers’ expectations.