Sage Support Engineer

Zynk Software Limited; Newcastle upon Tyne; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading provider of data integration solutions is seeking a Technical Support Engineer in Newcastle. The role involves providing exceptional technical support, troubleshooting issues, and assisting with product integration. Ideal candidates will have a strong software systems background and excellent communication skills. Join a collaborative team dedicated to innovation and customer satisfaction.

Benefits

Opportunities for professional development

Supportive team culture

Competitive salary and benefits package

Qualifications

• Strong understanding of software systems and troubleshooting business processes.
• Prior experience in a technical support or engineering role is highly desirable.

Responsibilities

• Provide first-class technical support to customers via email, phone, and remote sessions.
• Troubleshoot, diagnose, and resolve software and system-related issues.
• Assist with deployment, configuration, and integration of products.
• Collaborate with teams to resolve advanced issues.
• Document technical processes and customer resolutions.
• Contribute to the continuous improvement of support tools.

Skills

Technical expertise in software systems

Experience with XML

Understanding of SQL

Familiarity with C#

Knowledge of REST APIs

Exceptional communication skills

Problem-solving abilities

Job description

Overview

Location: Newcastle, United Kingdom. We are seeking a Technical Support Engineer to join Zynk, a leading provider of Data integration solutions. You will help customers get the most from Zynk’s solutions by handling a variety of technical challenges, assisting with integration setups, and delivering exceptional support to clients worldwide.

Base pay range

Location: Newcastle
Salary: £25,000 - £30,000 DOE
Type: Full-Time

Responsibilities

• Provide first-class technical support to customers via email, phone, and remote sessions.
• Troubleshoot, diagnose, and resolve software and system-related issues.
• Assist with deployment, configuration, and integration of Zynk products.
• Collaborate with the development and product teams to resolve advanced issues.
• Document technical processes, FAQs, and customer resolutions.
• Contribute to continuous improvement of support tools and processes.

What we’re looking for

• Technical Expertise: Strong understanding of software systems and troubleshooting business processes. Experience with XML, SQL, C#, REST APIs is a plus.
• Customer-Focused: Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Problem-Solving: Logical thinker with the ability to resolve complex technical challenges efficiently.
• Experience: Prior experience in a technical support or engineering role is highly desirable.

Why join Zynk?

• Be part of a growing company with a commitment to innovation and excellence.
• Opportunities for professional development and career growth.
• Supportive and collaborative team culture.
• Competitive salary and benefits package.

About Zynk

At Zynk, we’re on a mission to simplify data integration for businesses across the ecommerce, CRM, and accounting ecosystems. Our platform helps automate complex workflows and eliminate repetitive tasks, giving our customers the freedom to focus on what they do best. We’re a team of thinkers, builders, and problem-solvers working together to make seamless automation accessible for growing businesses. If you’re passionate about building technology that has real-world impact, you’ll feel right at home here.

How to apply

Ready to take the next step in your career? Join Zynk and help us deliver technical excellence to businesses worldwide. We value diversity and welcome applications from all qualified candidates.

EEO statement

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.