Safety and Support Night Supervisor

Fxplus; Penryn, Falmouth; On-site; GBP 30,000 - 38,000; Full time

Job summary

A university campus safety provider in Penryn is seeking a Duty Supervisor to lead security services and support staff and students on campus. The ideal candidate will have supervisory experience, excellent customer service skills, and a commitment to health and safety. As a Duty Supervisor, you'll manage security officers, handle operational tasks, and provide pastoral care. This role requires resilience, strong judgment, and the ability to operate independently. Benefits include a pension contribution, generous leave, and subsidized memberships.

Benefits

Employer Pension Contribution up to 10%

28 days + 8 days bank holiday

Life Assurance

Subsidised Sports Centre Membership

Enhanced Maternity/Paternity Pay

Salary Sacrifice Car Scheme

Salary Sacrifice Cycle Scheme

Salary Sacrifice Home & Tech Scheme

Vivup Lifestyle Discounts

Qualifications

• Experience in a supervisory or team leader role.
• Ability to manage workload and delegate tasks.
• Full, clean UK driving licence required.

Responsibilities

• Supervise Security Officers and ensure operational activities.
• Support the Duty Manager and deliver security services.
• Assist with pastoral care and student issues.

Skills

Customer service experience

Effective communication skills

Health and Safety awareness

Organisational skills

Judgment and decision-making ability

Tools

Microsoft Office

Job description

About The Role

Are you passionate about delivering excellent customer service?

Are you passionate and committed to providing a positive student experience? We are seeking an experienced Duty Supervisor to work as part of a diverse team providing campus Safety and Security and supporting students, staff and visitors on our Penryn and Falmouth Campuses.

The successful candidate will be an experienced and inspirational team leader who will be able to support the Duty Manager in the on‑going development of a modern campus safety and security service.

As Duty Supervisor you will be responsible for supporting the delivery of operational security services prioritising and allocating tasks, ensuring safe working practices are adhered to, and supervising contracted personnel throughout the duration of their shift.

Working across all University sites you will supervise the Security Officers and in the absence of the Duty Manager, you will be expected to oversee operational activities, escalating, when necessary, more serious incidents to the Security Operations Manager.

Within the Campus Safety and Support Team all staff will be able to provide pastoral care by identifying and resolving student issues with empathy and sensitivity. You will have a genuine compassion towards the mental health challenges facing young people and be committed to providing a positive student experience.

About You

We are looking for candidates who have experience of working in a supervisory or team leader role and a high level of experience of working in customer‑facing roles. Alongside these key skills, you will need effective communication skills and the ability to apply confidentiality and tact to difficult or challenging situations, as well as being able to take ownership of situations and make independent decisions.

The ideal candidate would have the following skills and experience:

• Ability to prioritise own workload and delegate/supervise the work of others.
• Strong commitment to Health and Safety awareness.
• Knowledge of Microsoft Office and ability to write accurate reports.
• A full, clean UK driving licence.
• Excellent organisational skills and able to remain resilient and calm when challenged.
• Effective and thoughtful judgement with the ability to assess situations calmly and effectively, whilst prioritising wellbeing and safety.

A background in security is not essential as a full training package will be provided to ensure you have the knowledge and skills to work in this unique environment.

Due to the nature of the role, you will also be required to undergo a standard Disclosure & Barring Service Check.

For full details of the skills/experience required, please see the job description above.

If you are looking to have an informal discussion about the vacancy ahead of applying please email Safety and Support Operations Manager, [e-mail]

The hours for this position are 42.46 hours per week on a 4 on 4 off shift pattern, 12 hours per shift working 19:30 pm to 7:30 am.

The closing date for this position is Wednesday 28 January 2026.

About Us

As an employer of choice we can offer the successful candidate for this role a range of benefits, including:

• Employer Pension Contribution up to 10%.
• 28 days + 8 days bank holiday.
• Life Assurance.
• Subsidised Sports Centre Membership (Gym & Fitness Classes)
• Enhanced Maternity/Paternity Pay.
• Salary Sacrifice Car Scheme (Tusker)
• Salary Sacrifice Cycle Scheme
• Salary Sacrifice Home & Tech Scheme
• Vivup Lifestyle Discounts

Alongside these benefits we offer a first class working environment across our campuses with all the facilities you would expect from working across two leading Universities.

Falmouth Exeter Plus welcomes and encourages job applications from people of all identities and backgrounds, particularly those under‑represented and/or marginalised, as it is important we have a diverse range of candidates to consider.