Safe Neighbourhood Officer

Inside Housing Management; Oldham; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading housing association is looking for a Safe Neighbourhood Officer to join their Safe Neighbourhoods and Support Service on a full-time, permanent basis. This role involves managing and investigating Anti-Social Behaviour (ASB) cases and working closely with local authorities and residents. Candidates should have experience in ASB prevention projects and strong communication skills. A Full UK driving licence and access to a car are essential for this position, reflecting the need for travel within the region.

Qualifications

• Experience in the housing or property sector.
• Good knowledge of relevant legislation and current best practices.
• Ability to prioritise and meet changing demands.

Responsibilities

• Conduct thorough and effective investigations.
• Adopt a victim‑centred approach to keep individuals and communities safe.
• Deliver high levels of customer service in line with Guinness’s standards.

Skills

Experience in delivering targeted ASB prevention projects

Strong knowledge of regulatory legislation for social housing

Excellent oral and written communication skills

Proficiency in Microsoft Office

Education

Educated to Level 2 (GCSE C+ or 9-4 or equivalent) or higher

Job description

Following an exciting development in our team, The Guinness Partnership is recruiting for a Safe Neighbourhood Officer to join our Safe Neighbourhoods and Support Service on a full-time, permanent basis. This field-based role covers the Leeds, Harrogate, Doncaster, and Mexborough.

As a Safe Neighbourhood Officer, you will manage and investigate Anti‑Social Behaviour (ASB) cases in hotspot areas across the region.
You will proactively pursue preventative measures, establishing strong working relationships with local police, authorities, and other agencies to deliver prevention projects.
You will collaborate with the ASB and Legal Officers based at our Oldham office to attend regional courts for initial hearings.
You will work with our residents on complex ASB cases and provide court representation for lower-level legal work such as injunctions, no access cases, and straightforward possession.

Travel will be a key part of this role, so you will need a Full UK driving licence and access to your own car.

Key Responsibilities

• Conduct thorough and effective investigations.
• Adopt a victim‑centred approach to keep individuals and communities safe.
• Identify vulnerability early and elevate to our Safeguarding Team.
• Deliver high levels of customer service in line with Guinness’s standards.
• Take ownership of allocated cases in accordance with Guinness’s policies and procedures.
• Attend court hearings for injunctions and NOSPs to achieve positive outcomes.
• Build local partnerships with authorities and external agencies to utilise available tools and powers to address ASB.
• Provide mediation services to reduce ASB between neighbours.
• Identify and support continuous improvements.
• Collaborate with team members to innovate and deliver right‑first‑time services.

Experience required

• Experience in delivering targeted ASB prevention projects.
• Experience in the housing or property sector.
• Strong knowledge of regulatory legislation for social housing.
• Good knowledge of relevant legislation and current best practices.
• Excellent attention to detail, maintaining accurate records within agreed service levels and targets.
• Ability to prioritise and meet changing demands.
• Self‑motivated with the ability to plan and work effectively with minimal supervision.
• Excellent oral and written communication skills.
• Proficiency in Microsoft Office.
• Demonstrated Guinness behavioural competencies.

Essential Qualifications

• Educated to Level 2 (GCSE C+ or 9-4 or equivalent) or higher.

This position will require a basic DBS check, which will be paid for by The Guinness Partnership.
If you are interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria.