SaaS Customer Success & Support Specialist (Hybrid)

Echobox; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A fast-growing AI company in Greater London is seeking a Customer Support Specialist to manage both Customer Success and Customer Support functions. In this hybrid role, you will provide exceptional support, monitor customer engagement, and troubleshoot technical issues for clients. We are looking for someone with 2+ years of experience in customer support and fluent English. This position involves balancing proactive and reactive duties while working collaboratively with various teams.

Qualifications

• 2+ years of relevant experience in Customer Success or Support.
• Fluent written and spoken English.
• Excellent time-management and organisational skills.

Responsibilities

• Provide exceptional support to clients through training and consultations.
• Monitor and improve customer engagement.
• Respond promptly to support tickets and troubleshoot issues.

Skills

Customer Success

Customer Support

Fluent English

Time-management

Organisational skills

Multitasking

Job description

A fast-growing AI company in Greater London is seeking a Customer Support Specialist to manage both Customer Success and Customer Support functions. In this hybrid role, you will provide exceptional support, monitor customer engagement, and troubleshoot technical issues for clients. We are looking for someone with 2+ years of experience in customer support and fluent English. This position involves balancing proactive and reactive duties while working collaboratively with various teams.