RSPCA Customer Service Advisor

Capita plc.; Rotherham; Hybrid; GBP 13,000; Part time

Job summary

A leading consulting and digital services firm is seeking a Customer Service Advisor in Rotherham. The role involves ensuring efficient responses to customer inquiries, managing complaints, and mentoring team members. Applicants should demonstrate strong customer service skills and an understanding of data protection legislation. The position offers a hybrid working arrangement with potential shifts. A commitment to providing excellent service is crucial in this rewarding role.

Qualifications

• Experience in customer service environments is preferred.
• Ability to work operational hours, including potential shifts.
• Understanding of data protection regulations.

Responsibilities

• Ensure efficient and effective response to customer inquiries.
• Mentor and support team members as needed.
• Accurately capture and enter customer data.

Skills

Customer service skills

Data entry

Complaint resolution

Job description

RSPCA Customer Service Advisor page is loaded## RSPCA Customer Service Advisorremote type: Hybrydowylocations: Rotherhamtime type: Zatrudnienie w niepełnym wymiarze godzinposted on: Opublikowano dzisiajjob requisition id: 10116861Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements. Salary: 13 103,18 Per Annum Operating hours - RSPCA account operating hours are seasonal - October to March 08:00-18:00 and April to September 08:00-20:00 Shift communication and agreement Training will be completed full-time at 37.5 hours. The DC/Grad Bay and live shifts will be 20 hours per week on a seasonal rotation: 1st April until 30th September – 08:00-12:00 (non-working day to be confirmed in the training period) 1st October until 31st March – 10:30-14:30 (non-working days to be confirmed during the training period) Training - Training period will be at full-time hours at 37.5 hours per week (09:00-17:00) for three weeks. Training location - 100% in office DC/Grad Bay shifts - DC/Grad Bay will move on to part-time 20 hours. Shifts will be communicated in the training period, but it’s likely that these will be 10:30-14:30 DC location - In office, until competency is gained. Unlikely to be the full length of probation but will only be allowed to work from home when agents can work unaided with minimal risk. Live shifts - Remaining on 20 hours, the live shifts will be seasonal: 1st April until 30th September – 08:00-12:00 (non-working day to be confirmed in the training period) 1st October until 31st March – 10:30-14:30 (non-working days to be confirmed during the training period) -The operating hours could change based on Client or Capita requirements, but reasonable notice will be given - Reasonable notice will be provided when shift changes are required. Location when live - In office, until competency is gained. Unlikely to be the full length of probation but will only be allowed to work from home when agents can work unaided with minimal risk. - Following competency achievement - hybrid working, with a minimum of two days per week in office every week. This is a Client dependency, therefore we cannot currently accept those who cannot travel to site each week.**Job title:**RSPCA Customer Service Advisor**Job Description:**Job DescriptionTo achieve customer and client KPI targets in relation to all contacts received via multiple channels working within the requirements of data protection legislation To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion.. To respond to all contacts from both internal & external customers made via all the available channel To accurately capture data and enter it on to the relevant systems More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area* Choose ‘apply now' to fill out our short application.* Your application will be reviewed by our global recruitment team.* You will be invited to attend a video interview with a member of the recruitment team.**Equal Opportunities**We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email [e-mail] and we’ll get back to you. Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at . **For more information about equal opportunities and process adjustments, please visit the Capita Careers website.** **Location:**Rotherham,Zjednoczone Królestwo**Time Type:**Zatrudnienie w niepełnym wymiarze godzin**Contract Type:**Stały**Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.**