Round-the-Clock Helpdesk Advisor – MoD Site

Skanska; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A top-tier facilities management provider in the UK is seeking a Helpdesk Administrator to support operations at a prestigious Ministry of Defence site. The role demands strong customer service skills and requires working in a shift rota, covering 12-hour days, nights, and 8-hour shifts. Ideal candidates should have experience in customer service and be capable of learning new IT systems quickly. This position calls for integrity and operational excellence.

Qualifications

• Customer Service experience required.
• Team player attitude essential.
• Ability to learn new IT systems is a must.

Responsibilities

• Answer all telephone calls and emails within agreed SLA.
• Ensure accommodation keys and company vehicles are properly signed for.
• Make callbacks to customers if requested.

Skills

Customer Service experience

Team Player

Proven ability to learn new IT systems

Basic O365 (MS Word, Excel)

Experience in a call/contact centre

Job description

A top-tier facilities management provider in the UK is seeking a Helpdesk Administrator to support operations at a prestigious Ministry of Defence site. The role demands strong customer service skills and requires working in a shift rota, covering 12-hour days, nights, and 8-hour shifts. Ideal candidates should have experience in customer service and be capable of learning new IT systems quickly. This position calls for integrity and operational excellence.