Rooms Coordinator

Hosted Home; Witney; On-site; GBP 24,000 - 32,000; Full time

Job summary

A luxury hospitality venue in Witney is seeking a Rooms Coordinator to enhance guest experience. The ideal candidate will have prior front office experience in a luxury hotel, exceptional organizational skills, and the ability to coordinate between multiple teams. Benefits include exclusive staff rates, biannual socials, and a supportive work culture that celebrates team achievements.

Benefits

Biannual company socials

Exclusive staff rates

Birthday Wheel gifting

Fully stocked colleague spaces

Seasonal Smart Fridges

Pension and life assurance schemes

28 days holiday

Colleague Forums

Recommend-a-friend bonus

Uniform provided

Onsite seamstresses

Responsibilities

• Oversee back-office operations for guest arrivals and departures.
• Coordinate with Front and Back-of-house teams.
• Manage logistics and maintain high standards for room readiness.
• Assist Front of House team with guest interactions.

Skills

Front office experience in luxury hotel

Strong communication skills

Organizational skills

Calm under pressure

Charismatic and confident presence

Tools

Opera or Opera Cloud systems

Job description

Who are we?

Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace. As the countryside companion to Maison Estelle, the manor is also a ‘hosted home’, bringing people together that have plenty to say and nothing to prove.

The Role

As a Rooms Coordinator at Estelle Manor, you will play a pivotal role in enabling us to meet our guests’ needs and deliver a seamless arrival and departure experience. You’ll be the bridge between our front and back-of-house teams, acting as a key point of contact for Reception and Guest Services, while working in close coordination with Reservations, Housekeeping, and In Room Dining.

You will oversee back-office operations, ensuring that all departing guests are efficiently processed and that rooms for arriving guests are ready and prepared to our high standards. Your strong organisational skills and stakeholder management abilities will be essential in orchestrating smooth room turnovers and upholding our commitment to excellence.

In addition to your administrative duties, you’ll also step into a guest-facing role, assisting the Front of House team and building warm, confident connections with our guests and members. This position is ideal for someone who enjoys the balance of operational administration while also being front and centre in a luxury hospitality environment.

Who we are looking for?

• Prior front office experience within a luxury hotel or premium brand, ideally with Opera or Opera Cloud systems
• A strong communicator comfortable engaging with colleagues, senior management, and guests
• Highly organised, calm under pressure, and results‑driven
• A positive, collaborative team player with a charismatic and confident presence
• Comfortable managing behind‑the‑scenes logistics and stepping into guest‑facing moments with poise and professionalism

What’s in it for you?

AtEstelle, we prioritize your well‑being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Birthday Wheel surprises. Nurture your well‑being with stocked colleague spaces and daily Smart Fridges. Engage in forums shaping The Estelle Way and utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you arevalued,supported, andcelebrated.

Here atEstelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across sister properties.
• Estelleversary and Birthday Wheel gifting for all employees (including overnight stays and dinners).
• Colleague spaces stocked with food, drinks and locally sourced coffee.
• Seasonal, daily stocked Smart Fridges with freshly prepared meals while on shift.
• Added protection of both our pension and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Colleague Forums and Sustainability Committees to help create The Estelle Way.
• Recommend‑a‑friend bonus scheme.
• Uniform provided, cleaned and pressed.
• Onsite seamstresses to ensure your uniform is fitted and repaired.