Room Attendant / Public Area Cleaner

WGC Limited; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel services company is seeking a Room Attendant to maintain high cleanliness standards in guest rooms and common areas. Responsibilities include cleaning, replenishing supplies, and ensuring guest satisfaction. The ideal candidate should have relevant experience and a keen eye for detail. The position offers a competitive rate and extensive benefits including a training budget of up to £10,000 per year, life insurance, and wellness support.

Benefits

Life Insurance

Access to Doctor and Legal helpline

Training budget

Discounts from major retailers

Employee Assistance Programme

Qualifications

• Experience in a housekeeping environment preferred.
• Strong communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Clean guest rooms to hotel standards.
• Replenish linen and guest supplies.
• Ensure guest satisfaction and report maintenance issues.

Skills

Previous housekeeping experience

Attention to detail

Customer service skills

Job description

Overview

DoubleTree by Hilton Stoke on Trent, Etruria Hall, Festival Way, Stoke On Trent, ST1 5BQ

Rate: £12.27 | Hours: Guaranteed Hours Each Week

Benefits: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of upto £10,000 per year with unlimited career progression

About the employer

WGC is the UK's leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.

Role and responsibilities

In the role of Room Attendant, you will report to Head Housekeeper and be responsible for supporting the housekeeping team in the day to day running of the department.

• Cleaning guest rooms to the hotel standard
• Replenishing linen and guest supplies
• Providing a great guest experience
• Reporting any maintenance faults and dealing with lost property
• Ensuring that all appliances, fixtures and fittings are safe and work in accordance with regulations and report any faults to the Head Housekeeper

Development and benefits

• Annual training allowance of up to £10,000 for approved apprenticeships and accredited training courses (including English, Maths, IT)
• Life Insurance
• Discount Store with discounts from ASDA, O2 and more
• Discounted hotels and flights
• Employee Assistance Programme
• Low-cost health insurance
• Full workplace pension scheme
• 28 days holiday

What we’re looking for

If you have previous experience of working in a housekeeping environment or you’re looking for a new challenge and want to join a business that offers you exceptional development and potential to progress, apply now.

Diversity and inclusion

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.