Room Attendant

HC Facility Management Limited; Newcastle upon Tyne; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel support services provider in the UK is seeking Room Attendants to uphold cleanliness standards and enhance guest satisfaction. In this role, you'll clean and tidy guest rooms according to established standards, manage cleaning supplies, and ensure a professional service to guests. Ideal candidates should have experience in hospitality, strong attention to detail, and the ability to work in a fast-paced environment. Join us to thrive in a supportive team with opportunities for career progression.

Benefits

Up to 28 days paid holidays

Flexible working hours

Free Lunch on duty

Full on-site training

Career progression opportunities

Qualifications

• Preferred Experience: Experience in a similar role within the hospitality industry.
• Physical ability to lift, bend, and stand for extended periods.
• Ability to work individually and as part of a team.

Responsibilities

• Clean and tidy guest rooms to established standards.
• Change bed linens and replenish amenities.
• Dust furniture and vacuum carpets for a neat appearance.

Skills

Attention to detail

Strong time management skills

Ability to provide excellent customer service

Flexibility and willingness to learn

Job description

Responsible To: Line Manager Direct Reports: 0 Key Relationships: Coworkers, Guests, and Line Manager

Hours of work: 0-40 hours per week / Available to work some weekends.

Company Overview:

HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UKand Abbe ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.

Benefits

• Up to 28 days paid holidays.
• A permanent job with flexible working hours to suit your lifestyle.
• Standard working hours 25+ per week / Available hours may reduce during periods of low occupancy / Contracted hours can be negotiated and guaranteed.
• Free Lunch on duty (site dependant).
• Full on-site training.
• Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
• Career progression with the opportunity to undertake a HotelCare Apprenticeship.
• Automatic Enrolment into a workplace pension, after 3 months’ service.
• Recognition, incentives and awards.

Job Overview

HotelCare are committed to excellence in all that we do and our Room Attendants are integral to upholding impeccable cleanliness standards, enhancing guest satisfaction in hotels nationwide. Joining our dynamic team, you'll thrive in a fast-paced environment, consistently delivering the highest levels of room cleanliness.

Job Description

Key Responsibilities

• Clean and tidy guest rooms to established standards.
• Change bed linens, replace towels, empty trash bins and restock amenities.
• Dust furniture, vacuum carpets, and clean mirrors for a neat appearance.
• Sanitize surfaces thoroughly for hygiene maintenance.
• Maintain stock levels of cleaning supplies and toiletries.
• Promptly report any maintenance issues or damages.
• Follow supervisor instructions and adhere to safety protocols.
• Ensure the security of guest rooms and the privacy of the guests.
• Provide professional and respectful service to guests and respond to their requests promptly.

Person Specification

Experience

• Preferred Experience: Experience in a similar role within the hospitality industry, particularly in housekeeping or room attendant positions.

Skills and knowledge

• Physical ability to lift, bend, and stand for extended periods.
• The ability to work individually and as part of a team.
• Strong time management skills.
• Attention to detail.
• Flexibility and willingness to learn.
• A ‘Can Do’ attitude.
• Adaptability to organisational needs.
• Ability to prioritise and multi-task.
• Capability to provide excellent customer service.
• Self-motivation and accountability.
• Ability to work confidentially and with integrity.
• Ability to work under pressure and to follow instructions.
• Awareness of safety regulations and compliance.

Flexibility

• You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.