Roadside Technician

Direct Line Group; Leicester; On-site; GBP 37,000 - 44,000; Full time

Job summary

A prominent insurance company in Leicester is seeking a roadside assistance professional. In this permanent role, you will work a 40-hour week, providing roadside support to customers in need. A current Category B driving license and experience in the motor repair industry are essential. Benefits include a competitive salary, pension contribution, and various employee discounts.

Benefits

9% employer‑contributed pension

50% off insurance products

Optional health and dental insurance

EV car scheme

Generous holidays

Buy-as-you-earn share scheme

Employee discounts and cashback

Qualifications

• Current Category B driving licence is necessary.
• NVQ Level 2 or similar light vehicle maintenance accreditation is preferred but not essential.
• Demonstrated empathy and a desire to achieve the correct outcome.
• Experience of lone working is desirable.
• Knowledge of up-to-date vehicle repair techniques.

Responsibilities

• Handle a range of roadside assistance tasks.
• Diagnose vehicle problems effectively.
• Determine necessary repairs and ensure safe customer journeys.

Skills

Empathy

Self-initiative

First-class health & safety behaviours

Experience in the motor repair industry

Education

Current Category B driving licence

NVQ Level 2 in light vehicle maintenance

Job description

Earn up to £44,000 OTE with a £37,000 base salary, plus a 9% pension contribution and a range of benefits.

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. Joining our team means being an integral part of our expanding services— the backbone of our operation— and enjoying a career with endless variety and a genuine sense of fulfilment. It’s Miles Better.

What You'll Do

This is a permanent role for applicants living in the Leicester area. You will be contracted to work 40 hours, five days a week, on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime at your discretion. You will be provided with a Green Flag vehicle and start your day from home. You will handle a range of roadside assistance tasks: diagnosing vehicle problems such as running out of fuel, tyre repair/changes or battery replacement, and resolving these issues effectively to give customers confidence and minimise further interruptions. Your role involves diagnosing problems, determining the necessary repairs, and ensuring customers can continue their journey safely.

What You'll Need

• A current Category B driving licence is necessary.
• NVQ Level 2 or similar light vehicle maintenance accreditation is preferred but not essential.
• Demonstrated empathy and a desire to always achieve the correct outcome.
• Experience in the motor repair industry.
• Experience of lone working (desirable).
• Utilisation and application of up-to-date vehicle repair techniques.
• Display of best practice and first‑class health & safety behaviours.
• Collaboration with dispatch to improve the customer claims journey.
• Use of self‑initiative.

Benefits

• 9% employer‑contributed pension.
• 50% off home, motor and pet insurance plus free Green Flag breakdown cover.
• Optional health and dental insurance.
• EV car scheme allowing lease of a brand new electric or plug‑in hybrid car in a tax‑efficient way.
• Generous holidays.
• Buy‑as‑you‑earn share scheme.
• Employee discounts and cashback.
• Plus many more.

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best—and offering real choice, flexibility and a greater work‑life balance—we ensure our people have time to focus on the matters that matter most to them. Our benefits are about more than just the money you earn; they recognise who you are and the life you live.

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people who work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.