Risk & Incident Specialist

Bupa Insurance Limited; Staines-upon-Thames, Eccles; Hybrid; GBP 34,000 - 43,000; Full time

Job summary

A leading health insurer in the UK seeks a Risk & Incident Specialist to enhance risk management practices. This role requires expertise in incident management, regulatory compliance, and stakeholder engagement, with a strong focus on operational risk. The successful candidate will work in a hybrid environment, offering flexibility while ensuring the safety and integrity of operations. The position offers a full-time contract with competitive salary and numerous benefits, including health insurance and pension plans.

Benefits

25 days holiday, increasing with service

Bupa health insurance

Enhanced pension plan

Onsite gyms or local discounts

Various other benefits and online discounts

Qualifications

• Experience within the FCA and/or broader Financial Services regulatory environment.
• Strong understanding of operational and conduct risk management.
• Experience of incident management and root cause analysis.
• Excellent stakeholder management and communication skills.
• Strong attention to detail and ability to influence discussions.

Responsibilities

• Support oversight of assurance activity across UKI Operations.
• Maintain and update risk registers regularly.
• Assist with process-control walkthroughs for teams.
• Educate teams on risk and compliance.
• Coordinate and support audit programmes.
• Maintain a portfolio of controls testing and improvements.
• Manage incident portfolio for Severity 1 & 2.
• Work with central teams to identify emerging risks.
• Support reporting activities with insights on assurance performance.

Skills

Experience in FCA and/or Financial Services

Operational and conduct risk management

Incident management

Stakeholder management

Attention to detail

Experience with risk and control frameworks

Highly organised

Job description

Risk & Incident Specialist

Bupa Place, Salford Quays or Willow House, Staines - hybrid working with minimum 1 day in the office

Permanent

Full time - 37.5 hours per week

£34,100 - 42,600 DOE

We try to consider all types of flexibility, including locations, hours and working patterns. Please note that we are unable to offer sponsorship for this position.

How you'll help us make health happen

At Bupa, everything we do is about helping people live longer, healthier, happier lives and making a better world. As Risk & Incident Specialist, you'll help protect what matters most - the safety of our customers, our people, and the way we operate.

You'll play a vital role in strengthening our risk and incident management activities across UKI Operations. By supporting our Risk & Incident Executives and wider leadership teams, you'll help us stay ahead of regulatory expectations and maintain a strong control environment. You'll also be directly contributing to fair customer outcomes by making sure conduct risk is well‑managed and issues are escalated and understood quickly.

• Support the oversight and maturity of assurance activity across UKI Operations, aligned to our Risk Management Framework.
• Maintain and update risk registers, ensuring risks and controls are assessed regularly and actions are tracked to completion.
• Support with process‑control walkthroughs, helping teams understand regulatory impact and strengthen their controls.
• Help educate teams on risk and compliance - including how to mitigate risks, manage incidents and review control effectiveness.
• Coordinate and support audit programmes, including preparing information, reviewing findings and driving action closure.
• Maintain a portfolio of controls testing, identifying weaknesses and recommending improvements.
• Manage the incident portfolio (Severity 1 & 2), including triage, root cause analysis and improvement planning to prevent recurrence.
• Work closely with central 1st line teams to identify emerging risks, ensuring consistency across BINS and BISL.
• Support reporting activities by providing clear commentary and insight on assurance performance.

Key Skills / Qualifications needed for this role

• Experience within the FCA and/or broader Financial Services regulatory environment would be ideal.
• Strong understanding of operational and conduct risk management is essential.
• Experience of incident management and root cause analysis is essential.
• Excellent stakeholder management and communication skills.
• Strong attention to detail and ability to influence discussions through clear, solutions‑focused advice.
• Demonstrable experience of working with risk and control frameworks.
• Highly organised, proactive and comfortable working with competing priorities.

Benefits

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format, please email: [e-mail]

Full time

Legal, Risk & Audit

Bupa Place, Staines - Willow House