Rider Care Representative

Specialized Bicycle Components, Inc.; Dorking; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading bicycle components company is looking for a Rider Care Representative to provide expert support to riders and retailers. You will handle queries via phone, email, and in person, and must have a passion for cycling and excellent customer service skills. The role includes hybrid working and offers great benefits, including a competitive bike loan policy, annual salary reviews, and enhanced leave options. If you're enthusiastic about cycling and enjoy problem-solving, this position is for you.

Benefits

Competitive bike loan & purchase policy

Company Pension Scheme

Enhanced annual leave

Flexible working options

Health Cash Plan

Qualifications

• Proven experience in customer service is a must.
• Knowledge of basic bike maintenance is beneficial.
• Ability to manage time effectively while communicating with clients.

Responsibilities

• Act as the first point of contact for riders and retailers.
• Provide expert support for diverse product queries.
• Attend cycling events across the UK on occasion.

Skills

Customer service experience

Passion for cycling

Strong communication skills

Time management skills

Proficient in Microsoft Office

Tools

Microsoft Office

Oracle

CRM software

Job description

Rider Care Representative page is loaded## Rider Care Representativelocations: United Kingdom, Dorking, Surrey (Office)time type: Full timeposted on: Posted Todaytime left to apply: End Date: January 11, 2026 (30 days left to apply)job requisition id: R0011072Rider Care Representative**.****HOW YOU’LL MAKE A DIFFERENCE*** Be the first point of contact for riders and retailers via phone, email, messaging, and in person.* Provide expert support across Specialized’s product range, including warranty, technical queries, and service parts.* Solve complex issues with rider-focused, creative solutions.* Build strong relationships with our European retailer network.* Collaborate with global teams and internal departments to resolve product and rider concerns.* Occasionally attend cycling events across the UK.**KNOWLEDGE AND EXPERIENCE*** Proven experience in customer service.* A passion for cycling and basic bike maintenance knowledge (bonus points for repair proficiency!).* Strong communication and time management skills.* Confidence using Microsoft Office (Oracle and CRM experience are a plus).* A team-first attitude and a proactive problem-solving mindset.**WHAT YOU'LL GET IN RETURN:**We truly value the passion and dedication our team brings to Specialized UK. In return for your invaluable contribution, we offer a generous and well-rounded benefits package designed to support your wellbeing, growth, and lifestyle:* Competitive bike loan & purchase policy – ride the best, with support from us.* Competitive equipment & apparel purchase policy - gear up with confidence* Company Pension Scheme - non-contributory.* Annual Salary Reviews* Enhanced annual leave and long service policy* Enhanced family-friendly leave* Employee Assistance Program* Hybrid working policy* Volunteer Day Programme* Death in Service Benefit* Health Cash Plan* Events throughout the year* Work with a global leader in cycling innovation.* Be part of a supportive, passionate team.* Enjoy flexible working with a mix of office and remote days.* Make a real impact in the lives of riders across the UK and Europe.### Get In TouchIntroduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.