RF-2511-58 - Assistant Manager

Mount Charles Group; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

A family-oriented food and facilities management company in Belfast is looking for a supervisor to ensure staff training and performance, coordinate cleaning schedules, and interface with clients. Candidates should have experience in the cleaning industry at a supervisory level, strong communication skills, and financial acumen. The role includes 37.5 hours per week and a range of benefits including paid holidays, pension scheme, and career progression.

Benefits

33 days' paid holidays

Employee Assistance Program

Company Pension Scheme

Training and equalized opportunities

Company vehicle and car allowance

Uniform provided

Qualifications

• Full driving license required.
• Experience in multi-contract management, ideally across office, industrial and educational cleaning.

Responsibilities

• Ensure all staff complete induction and skills-based training.
• Deal with staff performance and disciplinary issues.
• Ensure a safe working environment.
• Handle client queries effectively for satisfaction.
• Co-ordinate cleaning schedules and absence cover.
• Attend weekly meetings with Operations Managers.
• Interface with clients for monthly KPI returns.

Skills

Proven track record in cleaning industry supervisory role

Excellent communication skills

Financial acumen and budget management

Health & safety experience

IT skills – online HR and payroll

Job description

About the Company

If you are a customer‑focused individual and want to join a fun and family‑oriented food and facilities management company that believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do!

Working Pattern

• 37.5 hours per week
• Various 5 nights out of 7
• 9pm to 5am
• Full medical and drug & alcohol test required

Benefits

• 33 days’ paid holidays (pro‑rata)
• Employee Assistance Program to support your health & wellbeing
• Company Pension Scheme
• Financial Education/Financial well‑being advisory service
• Training and equalised opportunities for career progression
• Uniform provided
• Company events
• Company vehicle and car allowance included
• Company mobile and laptop

The Role

• Ensure that all staff have completed induction and appropriate skills‑based training and identify any retraining needs of employees.
• Deal with all staff performance, disciplinary issues in line with company procedures.
• Ensure a safe working environment.
• Ensure any client queries are dealt with effectively and quickly to ensure client satisfaction.
• Co‑ordinate cleaning schedules and absence cover with cleaning teams and mobile cleaning teams.
• Identify areas of improvement within your business area in relation to productivity, improvement in allocation of hours and any other areas that affect monthly results.
• Attend weekly meetings with Operations Managers.
• Interface with clients to complete monthly KPI returns.

The Person

• Full driving licence.
• IT skills – use of online HR, payroll and audits.
• Proven track record of having worked within the cleaning industry at a supervisory level with experience of multi‑contract management, ideally including office, industrial and education sector cleaning.
• Excellent communication skills.
• Financial acumen and experience of budget management.
• Health & safety experience.

Recruitment & EEO

Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day‑to‑day basis. The post also requires proficient skills in computer literacy. The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Mount Charles Group has a policy on recruiting ex‑offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.

GREAT PEOPLE – GREAT SERVICE – GREAT FUTURE