Retirement Living Officer (Sheltered Housing)

Midland Heart Ltd; Stoke-on-Trent; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading housing organization seeks a Housing Manager to oversee two key schemes in Stoke-on-Trent. The role involves managing tenancy agreements, ensuring safety compliance, and developing strong relationships with tenants. Ideal candidates have experience in housing management or safeguarding roles, practical IT skills, and a proactive approach to tenant engagement. This full-time position offers a flexible schedule and opportunities for home working.

Benefits

Flexible working hours

Onsite parking

Disability Confident Employer

Qualifications

• Experience in a Housing Management or related role.
• Ability to carry out building safety checks and compliance.
• Proficient in IT and communication with stakeholders.

Responsibilities

• Manage tenancy administration and carry out property viewings.
• Ensure building and fire safety compliance across schemes.
• Develop relationships with tenants to enhance satisfaction and communicate effectively.

Skills

Housing Management

Safeguarding

Building safety compliance

IT skills

Interpersonal communication

Tools

Microsoft packages

Job description

Do you have a background in Housing Management or Safeguarding services? Are you able to balance what service users want with what can realistically be provided? If yes, we want to hear from you!

In this role you'll be based on site at one of our largest Sheltered Housing Retirement Living schemes, Reginald Mitchell Court in Hanley, Stoke-on-Trent. Reginald Mitchell Court comprises of 118 apartments, where Midland Heart provide onsite hosing management services, and is home to a variety of tenants who live independently. You'll also be responsible for a small scheme nearby, Brierley Lodge, which you'll visit once a week.

Your day-to-day responsibilities will include, but are not limited to:

• Carrying out void property viewings, managing sign-ups and overall tenancy management.
• Managing compliance including building safety, safeguarding, fire safety and health and safety, ensure that our schemes are safe, secure and thriving communities our tenants are proud to call home.
• Developing and maintaining positive professional relationships with our tenants, interacting with them regularly to ensure key messages are delivered and their needs are understood to achieve high customer satisfaction – proactive communication is key!

Across the schemes, you'll represent Midland Heart, playing a crucial role in running the schemes you cover and will be the responsible person on scheme, representing Midland Heart in the event of an emergency or customer query.

Working pattern: 35 hours per week, Monday-Friday - start/finish times can be discussed to offer flexibility to suitable candidates. There is also an opportunity to work from home for an afternoon once a week.

Our ideal candidate?

• You’ll have experience of working within a Housing Management related role; OR have experience within a safeguarding or anti-social behaviour related role.
• Experience of carrying out building safety / compliance checks.
• You’ll have practical IT skills (Microsoft packages and in-house systems) with the ability to write letters to customers, report repairs and complete online training.
• You’ll be highly organised with the ability to balance multiple tasks in this varied role.
• Importantly, you're confident interacting with lots of different people, bringing a positive approach to any challenges you face whilst managing expectations.

Our tenants value face to face interaction and so it's important for you to be visible onsite at Reginal Mitchell Court throughout the week – onsite parking is available. You'll be required to visit Brierley Lodge, situated around 3 miles from Reginal Mitchell Court, once per week. To be considered for this role, you must be willing and able to travel to both schemes and our central Birmingham offices for training / team meetings.

Who are Midland Heart?

We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.

We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category.

Interested?

Click on "Candidate Information" below for a full Role Profile. Applying is easy - simply register on our candidate portal uploading a CV and Covering Letter, which show us that you have what it takes to make a success of the role.

Suitable candidates will be invited to attend an assessment/interview at Reginal Mitchell Court on Thursday 12th February 2026.

We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.