Retail Volunteer - Waltham Cross

Go Vol Herts; Cheshunt; On-site; GBP 10,000 - 40,000; Part time

Job summary

A charitable organization in Cheshunt is seeking dedicated shop volunteers to enhance customer service and support its mission. As a volunteer, you will assist with customer interactions, help organize shop displays, and handle cash transactions. Commitment is flexible, ideally around four hours per week. Training and support will be provided, and you will feel proud knowing your contribution helps improve lives.

Benefits

Reimbursement of costs

Training opportunities

Flexible commitment

Qualifications

• Positive, enthusiastic, and eager to learn.
• Confident in communication and willing to meet new people.
• Enjoy working as part of a team.

Responsibilities

• Offer a warm welcome and provide friendly service to customers.
• Assist with sorting and displaying donated items.
• Operate the till and handle cash transactions.

Skills

Customer service

Communication

Teamwork

Numeracy

Reliability

Job description

The Fertility Foundation is a registered fertility charity in the UK which provides IVF Grants and support for anyone affected by infertility. We are an independent family run charity which aims to provide support and help to individuals and couples with advice, information and ultimately, practical assistance in accessing fertility treatment.

139a High Street, Cheshunt, Waltham Cross, EN8 0DE, United Kingdom

Summary

Our volunteers are the heartbeat of our shops, playing a vital role in their day-to-day operation. We are deeply grateful for the time, energy, and dedication you bring to our charity.

Detailed description

Our Volunteers Make the Difference

Our volunteers are the heartbeat of our shops, playing a vital role in their day-to-day operation. We are deeply grateful for the time, energy, and dedication you bring to our charity.

The income from our shops is essential in supporting our mission to provide high-quality nursing care to patients, either at home or in our Hospice. Our goal is to care not only for patients but also to support their families and friends — physically, emotionally, and compassionately.

As a shop volunteer, you’ll be part of a supportive team that helps make a real difference in people’s lives.

Key Responsibilities:

• Offer a warm welcome and provide friendly, helpful service to our customers.
• Explain and promote Gift Aid to donors, and thank them for their generosity.
• Help raise awareness of the Hospice's work by promoting fundraising events and activities.
• Assist with sorting, steaming, hanging, and displaying donated items following the shop manager’s guidance.
• Operate the till confidently and handle cash transactions accurately.

Skills and Qualities We Value:

• Honest, respectful, and trustworthy.
• Positive, enthusiastic, and eager to learn.
• Confident in communication and basic numeracy.
• Creative in presenting shop displays to encourage sales.
• Reliable, flexible, and able to work independently or as part of a team.
• Enjoy meeting new people and providing great customer service.

Training & Support:

• Full training and ongoing support provided.
• Access to relevant training such as Health & Safety, Fire Safety, and Equality & Diversity.
• Learn new skills and gain retail experience.
• Meet new people and become part of a friendly team.
• Feel proud knowing your time helps support Hospice care.

Dress Code:

• Smart‑casual, clean, and presentable attire with comfortable shoes.
• A volunteer badge will be provided and must be worn while on duty.

Availability:

Time and availability can be discussed with the Shop Manager.

Ideally, we ask for a commitment of four hours per week (e.g., 9am–1pm or 1pm–5pm), but we are happy to be flexible wherever possible.

Thank You

By volunteering with us, you are directly helping to improve the lives of our patients and their loved ones. We truly appreciate your time and support.

What we will provide to volunteers

💸 Reimbursement of costs

Getting there

We are opposite One Below in the High Street