Retail Team Leader: Elevate Customer Styling & Service

Moss Bros Group; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading menswear retailer is seeking a Brand Ambassador to enhance customer service in Edinburgh. The successful candidate will lead a team, ensure a premium shopping experience, and utilize product knowledge to promote services. Key responsibilities include training colleagues and managing store operations. With substantial experience in retail, the candidate should excel in communication, customer interactions, and sales strategies. Additional rewards include discounts and development opportunities.

Benefits

70% employee discount

Generous bonus scheme

Cycle to Work Scheme

Discounted Gym Membership

Life Insurance

Ongoing Development opportunities

Qualifications

• Prior experience in retail, hospitality, or customer service.
• Excellent knowledge of fashion trends and industry standards.
• Familiarity with data analytics to improve customer experiences.

Responsibilities

• Deliver exceptional customer service and lead the store team.
• Utilize sales data to enhance customer interactions.
• Support store management and assist with training colleagues.

Skills

Customer service excellence

Fashion trend knowledge

Data analytics

Cash handling

Tools

POS Systems

Job description

A leading menswear retailer is seeking a Brand Ambassador to enhance customer service in Edinburgh. The successful candidate will lead a team, ensure a premium shopping experience, and utilize product knowledge to promote services. Key responsibilities include training colleagues and managing store operations. With substantial experience in retail, the candidate should excel in communication, customer interactions, and sales strategies. Additional rewards include discounts and development opportunities.