Retail Support/Stock Associate (Full-time, Harrods)

Christian Dior; City of London; On-site; GBP 20,000 - 30,000; Full time

Job summary

A luxury fashion house in London is seeking a Retail Support/Stock Associate to work full-time at Harrods. The role involves welcoming clients, supporting retail operations, and managing stock. Ideal candidates will have a passion for fashion and deliver exceptional customer service. Full availability required, including weekends.

Qualifications

• Previous experience in a guest-facing environment.
• Positive attitude and reliability.
• Commitment to high levels of customer service.

Responsibilities

• Welcome clients and support retail operations.
• Perform high-standard gift wrapping.
• Proceed deliveries and manage stock.

Skills

Customer service

Communication skills

Attention to detail

Flexibility

Passion for fashion

Job description

Retail Support/Stock Associate (Full-time, Harrods)

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family.

Located in Harrods Ready to Wear Department, you will be the face of the House of Dior as Retail Support / stock associate. In charge of welcoming the clients and supporting retail operations within the department including gift wrapping, stock support, and maintaining floor standards, you will provide a professional, attentive and impeccable service to our clients ensuring their experience is unique and exceptional.

Responsibilities

Fitting Room Preparation (OTOS – One to One Selling)

• Clear, clean, and reset all RTW Suites to luxury standards.
• Steam and rehang garments neatly.
• Ensure all garments are properly ticketed and in pristine condition.
• Prepare specific fitting room setups as per VM direction or OTO appointments.

Gift Wrapping and Packaging

• Perform high‑standard wrapping using the highest level of care, following Dior guidelines.
• Replenish and organize all wrapping supplies (ribbons, boxes, tissue).
• Pre‑wrap common items for efficiency during peak periods.
• Handle wrapping for OTOS and personal shopping clients.
• Package products for sale or shipment.

Client Relation

• Treat all customer data with utmost confidentiality and sensitivity.
• Ensure all clients receive the highest standards of customer service.
• Demonstrate excellent product and range knowledge.
• Attend team meetings and make a positive contribution to discussion.
• Support the selling team to maximize the boutique’s performance.

Stock

• Proceed all deliveries and ensure the stock is correctly integrated to the system.
• Identify and separate special‑order items from deliveries.
• Follow all Dior procedures, relating to ordering, storing and maintaining packaging and its areas.
• Carry out replenishment of the shop floors promptly and as often as required.
• Complete any transfers as required within the UK and Europe.
• Action and report all stock issues: stolen pieces, discrepancies, slow movers, negatives.
• Participate in and support the Stock Management team on weekly, monthly and annual stock takes and ensure targets are met.
• Follow all Dior procedures regarding product protection, stockroom standards, housekeeping, security tagging and pricing.
• Ensure all stock is appropriately tagged to prevent theft.
• Take all actions necessary to ensure stock is safe and secure.
• Carry out any additional duties as directed by the Management team.

VM Standards Maintenance

• Re‑align floor fixtures and Suites to the latest VM guidelines.
• Re‑merchandise any disordered or sold‑down areas.
• Clean mannequins, mirrors, plinths, and VM props.
• Replace worn signage or tickets as needed.
• Ensure all products meet quality standards.

Profile

• Previous experience of working within a guest‑facing environment.
• Positive attitude, reliable.
• Good communication skills.
• Commitment to consistently deliver high levels of customer service that goes above and beyond.
• Excellent grooming standards.
• Flexibility to respond to a range of different work situations.
• Genuine interest and passion for fashion.

Additional information

• Must be available to work full‑time, Monday to Sunday availability (40 hours).