Retail Store Supervisor/Team Leader

Peoplebank; Norwich; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retailer in children's products is seeking a part-time Store Supervisor in Norwich. The role involves leading a small team of Sales Consultants while ensuring an exceptional shopping experience for customers. Responsibilities include coaching staff, meeting store targets, and maintaining customer satisfaction. Ideal candidates will have retail supervisory experience and a passion for creating magical shopping moments. Benefits include holiday schemes, company bonus, and discounts, alongside a focus on people and diversity.

Benefits

33 days holiday, increasing with service

Company Bonus Schemes

Significant staff discounts

Employer pension contribution

Subsidised health cover

Supportive family leave policies

Qualifications

• Background in retail supervisory or senior sales assistant roles is preferred.
• Ability to lead a team and support staff in a retail environment.
• Passion for customer satisfaction and creating memorable experiences.

Responsibilities

• Lead a small team of Sales Consultants.
• Work with management to achieve store targets and customer satisfaction.
• Develop a welcoming and friendly shopping experience.

Skills

Retail experience

Team leadership

Customer service

Job description

Norwich (Mamas & Papas at NEXT)
NEXT Norfolk Longwater
William Frost Way
New Costessey
Costessey
Norwich
NR5 0JS

Overview

Our store teams, are that warm arm of reassurance, that friendly face to offer incredible product insight, product knowledge & trust. Whether it be our in-store personal shopping experiences, car seat consultations, in-store parent to be events, or someone to help guide our customers along their own unique parent journey, our amazing store teams are there to make sure buying that first pram, cot, baby changing table or outfit for baby's 1st birthday, whatever it may be, magical moments they'll cherish forever.

The ROLE OF STORE SUPERVISOR

Our SUPERVISORS are our ambassadors of these magical moments, & the heart of our award winning business. Here at Mamas & Papas we are expanding our own family by looking for an amazing SUPERVISOR to be based at our beautiful Mamas & Papas[INSERT STORE NAME] store, leading a small team of Sales Consultants, working closely with the Mamas & Papas store Manager or Management teams to achieve store results & incredible customer experience.

This Store Supervisor opportunity covering 20 hours per week, across 3 days a week, shifts being

• Monday 12:30-7
• Friday 12-7
• Sunday 10-4:30

If you come from a retail supervisor or senior sales assistant background & love putting a smile on a customers face, leaving them with magical moments they'll never forget, can lead a team by example & support, then we'd love to hear from you.

TO APPLY:

To apply for this amazing SUPERVISOR opportunity, simply click through to download your CV, and complete our short Mamas & Papas application form. (2 mins max)

No agencies please: We do not accept unsolicited CVs from Recruitment Agencies or alike, nor any terms & conditions associated.

We at Mamas & Papas are committed to championing people of all cultures, ethnicities and gender preferences, and celebrating diversity in all its forms through our campaigns and our actions. We strongly believe in the power of inclusivity to help us all move forward in life.

We're a Business that cares, so here's just some of our Benefits on offer:

• 33 days holiday, increasing up to 40 with service.
• Buy & Sell holiday schemes
• Company Bonus Schemes
• Employer pension contribution from day 1 enrolment.
• Significant staff discounts for family & friends from our shops & online
• Ongoing offers & discounts across a variety of external organisations, from holidays, travel, restaurants, gifts & services to many more worthy discounts through our Benefits Hub
• Subsidised health & critical illness cover and insurances
• Supportive family related leave policies (including company enhanced pay for maternity, IVF & Fertility, surrogacy, paternity, adoption, shared parental leave)
• Supportive Foster Care & Carers Leave offering
• Support for Loss and Bereavement
• A Menopause Friendly Employer
• Employee Recognition and Appreciation Schemes
• At Mamas & Papas, we’re a business for the future. Every day, we help to welcome a new generation of children into the world, and we want them to grow up in a world that’s sustainable – one that’s full of opportunity and hope - want to see how we are going about it? Visit our website and view our "For the Future" commitment

....Oh, and a great bunch of people to work with too.

(NB*: All benefits subject to contracts and individual schemes criteria & terms)

We're Award Winning!!

FINALISTS: 2024 - Retail Week - "Happiest Retailer to Work For"