Retail Sales Assistant

The Retail Jeweller Awards; Hitchin; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading fine jewellery retailer in Hitchin seeks a Sales Assistant to provide exceptional customer service and assist with jewellery and watch purchases. The ideal candidate should have experience in luxury retail and excellent communication skills. This full-time role offers competitive salary plus commission, training in gemstones, and the chance to join a heritage business with a strong reputation. Weekend availability is required.

Benefits

Competitive salary + commission

Training in gemstones and luxury service

Supportive family-run environment

Staff discounts

Opportunity to join a heritage business

Qualifications

• Proven experience in luxury retail, jewellery, or premium customer service.
• Exceptional communication skills and warm presentation.
• Dependable and discreet, with a strong focus on customer satisfaction.

Responsibilities

• Assist customers with jewellery and watch purchases.
• Provide knowledgeable and high-quality service.
• Maintain the presentation of the store.
• Process transactions and assist with repairs.
• Build and maintain strong customer relationships.
• Contribute to team sales targets.

Skills

Experience in luxury retail

Professional communication

Customer-focused mentality

Ability to work weekends

Job description

Sales Assistant – Gatwards of Hitchin (Fine Jewellery & Watches)

Location: Hitchin, Hertfordshire
Job Type: Full-time

Join the UK’s oldest family-run jewellers (est. 1760). Established in 1760 and now in its 8th generation, Gatwards of Hitchin is the oldest family run jewellers in the UK.

For over 265 years, our team has provided exceptional customer service to the Hitchin community as they mark the important moments in their lives with fine jewellery and watches.

A rare opportunity has arisen for a sales assistant to join our experienced team and help carry on the legacy that is Gatwards.

Responsibilities

• Welcome and assist customers with jewellery and watch purchases
• Provide knowledgeable, high-quality service
• Maintain excellent store presentation
• Process sales and support repairs/aftercare
• Build strong customer relationships
• Help achieve team sales targets

Requirements

• Experience in luxury retail, jewellery, or premium customer service
• Professional, warm communication and excellent presentation
• Reliable, discreet, and customer-focused
• Weekend availability - would be required to work Saturdays
• Interest in fine, gemstone jewellery and a willingness to learn

Benefits

• Competitive salary + commission
• Training in gemstones and luxury service
• Supportive, family-run environment
• Staff discounts
• Opportunity to join a heritage business with an outstanding reputation