Retail Sales Advisor

Warren James Ltd; Gillingham; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading UK jewellery retailer is seeking a Retail Sales Advisor in Gillingham. You will be part of a dedicated team focused on enhancing customer experience and driving sales. Responsibilities include creating welcoming environments and managing visual displays. The ideal candidate should have a passion for customer service but prior jewellery knowledge isn't necessary as training will be provided. Enjoy benefits like holiday entitlements and staff discounts.

Benefits

28 days holiday (pro rata for part-time)

Staff discount on jewellery

Monthly pay

Qualifications

• Genuine passion for jewellery and customer service.
• Ability to display a smart and well-groomed appearance.
• Eagerness to work under one's own initiative.
• Ability to work as part of a team and follow instructions.
• Detail-oriented approach in all tasks.

Responsibilities

• Maximize sales and customer numbers through exceptional service.
• Create welcoming environments and great customer experiences.
• Involved in day-to-day operational tasks including visual displays.
• Maintain a good knowledge of jewellery products.

Skills

Customer service

Team collaboration

Attention to detail

Job description

Warren James is on the lookout for a Retail Sales Advisor - someone who loves wearing and promoting our jewellery with a desire drive sales and increase our brand awareness.

About Us

At Warren James we are a company made up of real people who are passionate about what we do. You are known by your name, not a number. At the forefront of our company ethos remains a dedication to keeping the high street alive and a great place for retail. We are committed to offering our customers a delightful in‑store shopping experience with face‑to‑face customer service provided by our friendly, brilliant and knowledgeable teams. From humble beginnings, but with great belief and dedication from our people, we’ve grown Warren James from the ground up starting with a single shop and growing into the well‑known, nationwide, trusted high street retailer we are today. Operating from over 200 shops nationwide and online shopping through our website we are committed to looking after and continually developing our forever growing customer community. This is a great opportunity to join one of the UK’s best‑loved jewellery brands and help us spread our passion and enthusiasm for customers and our jewellery.

The Retail Sales Advisor Role

• Be part of a small team working within Warren James policies, procedures and processes, helping to look after the shop and customers to maximise sales and customer numbers.
• Create a welcoming environment and great one‑to‑one customer experiences.
• Be involved with a variety of day‑to‑day jobs including our visual jewellery displays.
• Develop and maintain a good knowledge of our jewellery.
• Set a good example in everything you do.

The Retail Sales Advisor Essentials

• An ability to display a genuine passion for jewellery and customer service.
• Promote a smart and well‑groomed appearance essential in reflecting our company’s public image.
• An ability to work under your own initiative.
• Happy to work as part of the team and follow management instruction.
• Attention to detail in everything you do.
• Jewellery knowledge isn’t required as training is provided.

The Benefits

• Full and part‑time contracts.
• 28 days* holiday a year and after 5 years you’ll receive 33 days* a year (*including 8 Bank Holidays pro rata for part time).
• Monthly pay straight into your bank account at the end of every month.
• Staff discount on your WJ jewellery purchases.
• Incentives and treats throughout the year.

If you’ve got what it takes and are passionate and enthusiastic about customers and sales, we would love to hear from you — click below to apply.

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