Retail Optical Assistant

Vision Express; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading optical retailer in the UK seeks a Retail Optical Assistant to provide personalised customer service and product assistance. Responsibilities include adjusting frames, conducting pre-screening eye tests, and performing admin tasks. Candidates should be passionate about eyewear, effective communicators, and strong team players. The role offers competitive bonuses, free eyewear, and extensive employee benefits. Join us to enhance your career in optical retail with a focus on innovation and customer satisfaction.

Benefits

Free eyewear up to £550 annually

33 days holiday with buy/sell options

Family & friends discounts

Free eye tests

Employee wellbeing support

Opportunities through the OneSight Foundation

Qualifications

• Confident engaging with customers and recommending products.
• Passionate about eyewear and comfortable with digital tools.
• Strong communicator who listens to customer needs.

Responsibilities

• Deliver personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and minor repairs.
• Support pre-screening eye tests using optical technology.
• Handle admin and support tasks to keep the store running.

Skills

Customer engagement

Product recommendation

Teamwork

Communication

Digital tools

Job description

Retail Optical Assistant – Vision Express

Where customer service meets premium eyewear and medtech innovation.

Are you looking for a retail role in eyecare where you can grow, learn, and make a difference? Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.

What You’ll Do

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

What You’ll Get

• Free eyewear (up to £550 annually) from day one
• 33 days holiday with buy/sell options
• Family & friends discounts + free eye tests
• Employee wellbeing support
• Opportunities to support global vision through the OneSight Foundation

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn £73–£472/month — with uncapped potential for high performers. Your performance matters — and it pays off.

What We’re Looking For

• Confident engaging with customers and recommending products
• Passionate about eyewear, style, and comfortable with digital tools
• Positive team player with a can‑do attitude
• Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing medtech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.

Ready to start your career in optical retail? Apply now and see your future clearly.

We are Pioneers bringing heritage into the future

We’re deeply rooted in our legacy – proud of where we came from, yet always innovating and improving the rules of the eyewear and eyecare game. We never stop learning, nor would we want to. We see our search for innovative solutions as an ongoing journey, not a destination. We’re curious – keeping up with trends, gathering insight, and thinking about where we can go next.

We’re thrilled that you’re considering applying to work with us. As a first step, you’ll need to submit your online application via our careers site. That’s when we review your application against role requirements. Unsuccessful applications will be informed by email.

Know someone who’d be a great fit for this role? We’d love your help getting the word out! Share this job with your friends, colleagues, or followers on social media. It might be just the opportunity someone’s been waiting for.