Retail Optical Assistant

Vision Express; Milton of Buchanan, Kirkcaldy, Heswall, Failsworth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading optical retailer in Scotland seeks a Retail Optical Assistant to provide personalized customer service and support pre-screening eye tests. You'll gain experience in adjusting frames and assist with minor repairs while enjoying benefits like free eyewear, 33 days of holiday, and employee support programs. The role offers monthly bonuses based on performance, and the opportunity to grow within a well-respected company focused on innovation and employee development.

Benefits

Free eyewear (up to £550 annually)

33 days holiday

Employee wellbeing support

Family & friends discounts

Opportunities with the OneSight Foundation

Qualifications

• Confident customer interactions with product recommendations.
• Comfortable with digital tools and technology.
• Ability to adjust frames and assist in fittings.

Responsibilities

• Deliver personalized customer service and product advice.
• Support pre-screening eye tests using advanced technology.
• Perform admin and store support tasks.

Skills

Confident engaging with customers

Passionate about eyewear and style

Positive team player

Strong communicator

Job description

Retail Optical Assistant – Vision Express

Where customer service meets premium eyewear and medtech innovation.

Are you looking for a retail role in eyecare where you can grow, learn, and make a difference? Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.

What You’ll Do

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

What You’ll Get

• Free eyewear (up to £550 annually) from day one
• 33 days holiday with buy/sell options
• Family & friends discounts + free eye tests
• Employee wellbeing support
• Opportunities to support global vision through the OneSight Foundation

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn £73–£472/month — with uncapped potential for high performers. Your performance matters — and it pays off.

What We’re Looking For

• Confident engaging with customers and recommending products
• Passionate about eyewear, style, and comfortable with digital tools
• Positive team player with a can‑do attitude
• Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing medtech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.

Ready to start your career in optical retail? Apply now and see your future clearly.

We are Pioneers bringing heritage into the future

We’re deeply rooted in our legacy – proud of where we came from, yet always innovating and improving the rules of the eyewear and eyecare game. We never stop learning, nor would we want to. We see our search for innovative solutions as an ongoing journey, not a destination. We’re curious – keeping up with trends, gathering insight, and thinking about where we can go next.

We’re thrilled that you’re considering applying to work with us. As a first step, you’ll need to submit your online application via our careers site. That’s when we review your application against role requirements. Unsuccessful applications will be informed by email.

Know someone who’d be a great fit for this role? We’d love your help getting the word out! Share this job with your friends, colleagues, or followers on social media. It might be just the opportunity someone’s been waiting for.