Retail Operations Manager

Cotswold Outdoor Ltd.; Swindon; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A leading outdoor retail company in Swindon is seeking a Retail Operations Manager. In this role, you will lead retail initiatives, enhance customer engagement, and manage budgets effectively. The ideal candidate has a strong retail background and excels in leadership and data-driven decision-making. Benefits include a competitive salary, hybrid working options, and generous staff discounts. Join us to help inspire and support our community of adventurers.

Benefits

Competitive starting salary

Yearly bonus

33 days holiday

Private medical insurance

Staff discounts

Savings on everyday essentials

Qualifications

• Experience leading campaigns and change projects.
• Ability to build strong relationships and influence others.
• Detail-focused with strong organisational skills.

Responsibilities

• Lead the delivery of trading moments and retail change projects.
• Manage retail workloads to reduce store administration.
• Drive cost efficiencies and service improvements.

Skills

Retail understanding

Leadership

Data analysis

Problem-solving

Communication

Tools

Microsoft Office

Job description

Retail Operations Manager – Cotswold Outdoor Group

We are looking for a dynamic Retail Operations Manager to join our team at Cotswold Outdoor Group. This role is about more than day‑to‑day responsibilities – it’s about shaping how we inspire our customers, support our stores, and grow our community of adventurers.

Location: We are currently based in Kemble but will be moving to central Swindon in Spring 2026. The new office is a short walk from the train station and the new bus boulevard – an exciting next step in our adventure.

About Us

At Cotswold Outdoor Group we believe life’s better when we live outdoors. From hiking and wild swimming to simply stepping away from the screen, nature helps us feel alive. Every role helps make those adventures possible, and whether it’s shaping our systems, supporting our teams or driving key initiatives, you’ll play a vital part in helping people get outside and explore more.

How will you make an impact?

• Lead the delivery of trading moments, campaigns and retail change projects
• Manage retail workloads to reduce store admin and free up customer‑facing time
• Represent Retail in business forums and ensure activity delivers ROI
• Oversee central store support, budgets and key supplier relationships
• Drive cost efficiencies, service improvements and effective communications
• Act as key liaison for health and safety in retail

You'll fit right in if…

• You have strong retail understanding with experience leading campaigns, change projects and streamlining processes (central operations desirable)
• You’re confident leading teams and developing others
• You communicate clearly, influence effectively and build strong relationships
• You’re organised, detail‑focused and solve problems with ease
• You use data to spot opportunities and improve performance
• You’re comfortable with retail systems and Microsoft Office
• You thrive in a collaborative, team‑focused environment

What's in it for you?

• Starting salary of £40,000 – £45,000 with a yearly bonus of up to £3,750
• Hybrid working options to support your work‑life balance
• 33 days holiday, allowing you to recharge and explore the outdoors
• Private medical insurance, life assurance and critical illness cover
• Staff discounts of 40‑60% across our full range of outdoor brands
• Savings on everyday essentials, including groceries, travel, fitness and entertainment through our perks hub

Everyone's welcome

We welcome applications from all genders, backgrounds and experiences. Diverse teams make us stronger, helping us learn, grow and create a place where everyone belongs.

We want to hear your voice, so encourage you to write your own application and use AI tools sparingly. We’re looking for honesty, authenticity, and a real sense of who you are. Applications that feel generic or AI‑generated may not stand out.

This advert may close early if we receive a high number of applications, so don’t wait too long to apply.