Retail Manager

Warren James Ltd; City of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading jewellery retailer in London is looking for a Retail Manager who will oversee shop operations, drive sales, and enhance customer experiences. The ideal candidate has experience in retail management and a passion for jewellery. This full-time role offers training, 28 days of holiday per year, and staff discounts. If you're enthusiastic about sales and customer care, we would love to hear from you.

Benefits

28 days holiday

Staff discount

Monthly pay

Incentives throughout the year

Qualifications

• Experience in retail management or hospitality.
• Ability to manage a small team effectively.
• Passion for jewellery and excellent customer service.
• Self-motivation and strong leadership skills.

Responsibilities

• Manage day-to-day operations of the shop.
• Create a welcoming customer experience.
• Motivate and develop the sales team.
• Maintain knowledge of jewellery products.

Skills

Retail management experience

Team management experience

Sales passion

Customer service skills

Good communication

Organisational ability

Attention to detail

Job description

Retail Manager – Warren James Jewellers

Warren James is on the lookout for a Shop Manager – someone who loves wearing and promoting our jewellery with a desire to drive sales and increase our brand awareness.

About us: At Warren James we are a company made up of real people who are passionate about what we do. You are known by your name, not a number. We are committed to offering our customers a delightful in‑store shopping experience with face‑to‑face customer service provided by our friendly, brilliant and knowledgeable teams. From humble beginnings we have grown from a single shop into the well‑known, nationwide, trusted high‑street retailer we are today. Operating from over 200 shops nationwide and online, we are committed to looking after and continually developing our forever growing customer community.

Location: Little London, England, United Kingdom

The Retail Manager Role

• Operating within Warren James policies, procedures and processes, manage and take responsibility for the day‑to‑day operations of a designated shop and small team to maximise sales, customer numbers and team potential
• Create a welcoming environment & great one‑to‑one customer experiences
• Motive and develop a small sales team to reach their full potential
• Set a good example in everything you do
• Develop and maintain an excellent knowledge of our jewellery

The Retail Manager Essentials

• Experience in retail management or hospitality
• Experience in managing a small team
• A genuine enjoyment for sales and a passion for jewellery and customer service
• A smart and well‑groomed appearance
• Self‑motivated with good leadership and people skills
• Good communicator and organisational ability
• Attention to detail in everything you do

The Benefits

Jewellery knowledge isn’t required as training is provided.

• Full‑time contract
• 28 days holiday a year, and after 5 years you’ll receive 33 days a year (including 8 Bank Holidays)
• Monthly pay straight into your bank account
• Staff discount on your WJ jewellery purchases
• Incentives and treats throughout the year

If you’ve got what it takes and are passionate and enthusiastic about customers and sales, we would love to hear from you – Click below to apply.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Business Development

Industries

Retail

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