Retail Department Lead — Growth, Profit & Customer Experience

H & M Hennes & Mauritz Gruppe; Birmingham; On-site; GBP 100,000 - 125,000; Full time

Job summary

A major international fashion retailer is seeking a Department Manager for its Birmingham New Street store. The role involves leading a team to enhance sales and customer experiences, ensuring compliance with safety standards, and developing team members. Ideal candidates should have management experience in a customer-facing role and a passion for driving profitability. This position offers full-time hours with flexible availability required, alongside attractive benefits including employee discounts.

Benefits

Staff discount card

H&M Incentive Program

Extensive development opportunities

Responsibilities

• Lead with a vision to secure the best experience for all colleagues and customers.
• Evaluate team performance, provide feedback, and support development.
• Analyze and follow up on Sales & Profit KPI's for the department.
• Ensure compliance with Health & Safety, legal, and security standards.

Skills

Management experience in a customer-facing environment

Experience leading and managing teams

Passion for profitability and people

Job description

A major international fashion retailer is seeking a Department Manager for its Birmingham New Street store. The role involves leading a team to enhance sales and customer experiences, ensuring compliance with safety standards, and developing team members. Ideal candidates should have management experience in a customer-facing role and a passion for driving profitability. This position offers full-time hours with flexible availability required, alongside attractive benefits including employee discounts.