Retail Customer Experience Specialist - Betting

William Hill PLC; Liverpool; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail betting company is seeking a Customer Service Representative in Liverpool. The role involves welcoming customers, processing bets, and assisting with queries, all while championing a culture of safety. Ideal candidates should be passionate about customer service and possess excellent interpersonal skills. The role offers competitive part-time hours, an annual pay review, and various perks including holiday entitlement and subsidised travel.

Benefits

Annual Pay Review & Bonus Scheme

28 days holiday annually

Paid birthday day off

Subsidised travel for London roles

Pension plan

Perks and discounts

Training and development

Qualifications

• Age 18+ (it’s a legal requirement).
• Have a passion for delivering great customer service.
• Strong interpersonal skills with the ability to engage with customers.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Helping customers by demonstrating how to use betting terminals.
• Building relationships with our customers.
• Championing safer gambling at all times.

Skills

Customer service skills

Empathy

Interpersonal skills

Job description

A leading retail betting company is seeking a Customer Service Representative in Liverpool. The role involves welcoming customers, processing bets, and assisting with queries, all while championing a culture of safety. Ideal candidates should be passionate about customer service and possess excellent interpersonal skills. The role offers competitive part-time hours, an annual pay review, and various perks including holiday entitlement and subsidised travel.